
Receptionist
4 weeks ago
Job Duties
• Perform general receptionist and administrative duties
• Perform data entry using Customer Relationship Management (CRM)
• Ensure proper documentation and filing system
• Excellent telephone etiquette
• Book and conform appointments via phone calls, and/or SMS
• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
• Attend to customer's enquiries
• Manage customer's appointment bookings
• To deliver all customer service with excellence
• Guiding and training new staff members to promote internal growth
Job Requirements
• Experience in retail or telemarketing experience will be an added value.
• Able to commit to working on weekends/public holidays.
• Cheerful & out-going characteristic
• Customer-oriented.
• Have basic PC skills
Staff Benefits
• Attractive salary scheme
• Meal and transport allowance provided
• Yearly performance bonus
• Medical benefit scheme
• Workers' insurance
• Long service award
• Different types of leave benefits
• Career progression & development opportunities
• Comfortable and conducive working environment
工作责任
• 执行一般接待员和行政职责
• 使用客户关系管理(CRM) 软件执行数据输入
• 确保适当的文件和归档系统
• 优秀的电话礼仪
• 通过电话和/或短信预订和确认客户的约定
• 处理来电和回电,将电话转接到相应部门并在需要时记下消息
• 处理客户的查询
• 管理客户的预约
• 提供卓越的客户服务
• 指导和培训新员工,促进内部成长
工作要求
• 有零售或电话营销经验将是一个附加值
• 能够在周末/公共假期工作
• 性格开朗外向
• 以客户为导向
• 具备基本的电脑技能
Customer Relationship
Microsoft Office
Microsoft Excel
Telemarketing
Customer Relationship Management CRM
Interpersonal Skills
Inventory
Arranging
Relationship Management
Administration
Data Entry
Administrative Support
Microsoft Word
Customer Service
Directing
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