Director, Regional Head of APAC End User Services, Client Comms and Collaboration

Director, Regional Head of APAC End User Services, Client Comms and Collaboration

Join to apply for the Director, Regional Head of APAC End User Services, Client Comms and Collaboration role at MUFG

Director, Regional Head of APAC End User Services, Client Comms and Collaboration

Join to apply for the Director, Regional Head of APAC End User Services, Client Comms and Collaboration role at MUFG

Get AI-powered advice on this job and more exclusive features.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Responsibilities:

• The role involves strategizing and managing the full product lifecycle of the End User stack comprising VDI, Desktops, Mobile Devices, BYOD/COD, M365 suite, EndPoint security products, AD and associated products. From ideation to launch, including conducting market research, crafting robust product strategies, ensuring product differentiation, and managing performance metrics.
• Build and maintain for each of the product families with a focus on continuous improvement using modern practices like Agile and or Kanban methodologies.
• Responsible for vendor relationships, maintaining a product backlog, ensuring product scalability and security, integrating the latest industry trends into product solutions, and collaborating with cross-functional teams for alignment with strategic goals.
• The role also focuses on staying up to date with industry innovations, proposing cloud based and innovative solutions to meet evolving needs, driving technical strategy, being aware of regulatory changes, and proactively identifying new technologies and methodologies to enhance product orchestration.
• Must have experience in optimizing solutions across VDI, M365 and AD platforms.
• Team skills enhancement plans.
• Drive automation to reduce bau tasks overhead.
• Ensuring end-user solutions align with organization's standards, advocating for automation to increase the frequency and consistency of release cycles, managing provisioning and deployment processes, engaging with vendors and contractors for optimal solutions, and fostering partnerships with various departments for coordinated product development, QA, and release.
• Overseeing and analyzing performance metrics, strategizing, and executing solutions for peak performance, using deep knowledge in problem analysis for smooth operations, and identifying and rectifying issues.
• Diagnosing system issues, integrating software solutions for automation, advocating for DevOps and Site Reliability Engineering (SRE) practices, and documenting all actions for future reference.
• This role involves maintaining a comprehensive view of product-related costs, analyzing competitor offerings, overseeing large network projects, and crafting compelling product narratives.
• The role also includes driving operational improvement initiatives, planning for resource utilization, advocating for resource optimization to reduce costs, and leveraging regional and global synergies to minimize Total Cost of Ownership (TCO).
• The individual must deliver projects within the budget, make independent decisions on critical matters, and ensure optimal resource utilization.
• This role involves proactively engaging with customers, analyzing product specifications, making impactful decisions, overseeing production timelines, fostering agile work environment, and regularly engaging with clients.
• The role also includes responding to cyber threats, fostering relationships with key internal and external stakeholders, collaborating with peers, partnering with departments to manage solutions, and building relationships with IT vendors.
• The person will also be expected to help the team navigate infrastructure challenges, maintain communication with stakeholders and anticipate customer needs while providing informed advice based on strategic roadmaps.
• The role entails coaching and inspiring teams, fostering a learning environment, maintaining communication, and establishing strong relationships with stakeholders. It also involves identifying problems, managing conflicts, overseeing projects and teams, and promoting Agile practices.
• Key responsibilities include designing SMART KPIs, supporting individual performance, ensuring efficient resource utilization and creating learning roadmaps. This person also oversees team activities while exemplifying professionalism and providing technical support.
• The individual in this role manages team performance and focuses on nurturing the growth of subject matter experts and potential future leaders within the organization.
• This role involves managing risks and controls for the product family ensuring stability, hygiene, project delivery within scope and budget, assessing infrastructure support requests, and supporting policy creation/updating. The role also requires monthly reporting, participation in committees, maintaining project activities within agreed levels, offering system development insights, monitoring technical progress, and adhering to company policies.
  
  

Requirements:

• Min 20 years of experience in a senior technical position responsible for managing regional IT infrastructure environments with project management experience.
• Experience in Operating System Packing, Desktop Virtualization, Active Directory, M365, Messaging and collaboration platforms, Collaboration platforms and communication tools.
• Experience in dealing with vendors and vendors governance.
• Project management experience
• Experience in a Financial Services or large complex and/or global environment.
• Infrastructures troubleshooting build and deliver experience a must.
• Experience of having led Infrastructure support teams.
• Proven success in overseeing all elements of the product and project development lifecycle.
• High effectiveness in managing cross-functional teams.
• Experience in delivering finely tuned product marketing strategies.
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• Understand Total Cost of Ownership (TCO) principals at a high level.
• Excellent leadership skill
• Excellent Analytical, Troubleshooting and Problem-solving skills
• Good verbal and written communication and able to manage key stakeholders i.e. project team, security, compliance, and IT operations. Strong experience in communication and messaging product management role.
• Good understanding on basic networking technology e.g. TCPIP, latency, capacity management, etc.
• Good knowledge in virtualization/hypervisor technologies on various operating platforms.
• Able to independently make decisions with minimal direction from manager, based on industry knowhow and product expertise. Knows what's best for the business.
• Has strong portfolio management skills to be able to manage this huge portfolio of products that has a direct impact to end users.
• Degree in Computer Science, Engineering, or a related technical discipline.
• ITIL certification is preferred.
• Previous experience in Product Management, Operations, and deployment management.
• Proven success as a product manager in a non-managerial role
• Demonstrable in-depth knowledge in cloud-based collaboration solutions.
• Technical certifications like in prime vendor (AWS, MS Azure, etc.) solutions and cloud-based products. Excellent leadership skill
• PMP, Cloud (AWS/Azure), VMware certification is added advantage.
  
  

We regret to inform that only shortlisted applicants will be notified.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesFinancial Services and Banking

Referrals increase your chances of interviewing at MUFG by 2x

Get notified about new Regional Head jobs in Singapore, Singapore.

Regional Head of Sales - Southern & East MalaysiaCommercial Sr Director - International BeveragesHead of Sales – APAC (based in Singapore / Malaysia)Head of Region (Southern) - Enterprise Business

Johor Baharu, Johore, Malaysia 1 month ago

Head of Sales – Southeast Asia (Flavors)Regional Director, ASEAN - Woman / Man / Non BinarySenior Regional Manager of WeChat Overseas PaymentsHead of Commercial – Malaysia (Kuala Lumpur)Country Manager - Structural Heart, South East Asia

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---