
Customer Service Executive
3 weeks ago
Job Description
- Position: Customer Service Executive
- Well Established Oleochemicals Supplier MNC
- Working Hours: Monday - Friday (9am - 6pm)
- Salary (commensurate with experience): Up to $4,500 + AWS + Variable Bonus
- Working Location: Pasir Panjang
- Outpatient Medical Benefits and Dental Benefits Provided
- Duration: Permanent
- Industry: Olechemical
Main Responsibilities:
- Work closely with a cross-functional team on executing the sales.
- Communicate proactively with customers on execution details such as shipment period, payment, etc.
- Prioritise daily tasks and follow up on problem resolution that ensure customer satisfaction.
- Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
- Investigate and resolve regular/ad-hoc requests or complaints.
- Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
- Participate in the process improvement program as directed by the Team Leader or the Supply Chain team.
- Understand and implement GMP + B3 and RSPO in daily tasks.
Job Requirements:
- Diploma in any field, preferably in logistics/supply chain management.
- Have a minimum of 2-3 years of relevant experience.
- Must be proficient in SAP modules.
Email to: eugenie.cheah@ascension-sg.com for more information.
***We do not charge our candidates any referral fee nor bind them with any contract. ***
Eugenie Cheah
Consulting Manager
Reg no.: R24122293
EA No: 25C2861
Tell employers what skills you haveSales
Customer Experience
Process Improvement
Customer Support
Inventory
Supply Chain
GMP
Invoicing
Customer Supply Chain
Administration
SAP
Freight
Communication Skills
Customer Satisfaction
Team Leader
Consulting
Customer Service
Shipping
Chemical
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