Groceries Billing

3 days ago

Singapore SENGKANG TRADING ENTERPRISE Full time
Roles & Responsibilities

We are seeking a dedicated, detail-oriented Groceries Billing & Customer Service Representative to join our team. This role combines customer service excellence with billing accuracy, ensuring a seamless experience for our grocery customers. The successful candidate will be responsible for assisting with grocery orders, generating and verifying invoices, managing payment records, resolving billing issues, and maintaining organized customer accounts.

Key Responsibilities:

- Assist customers with placing and modifying grocery orders via phone, email, or chat.

- Provide prompt, accurate information about product availability, pricing, promotions, order status, delivery times, and returns.

- Handle customer complaints and resolve issues professionally and efficiently.

- Create invoices for incoming grocery orders, including calculation of additional charges such as shipping costs.

- Ensure that all invoices sent to customers are accurate and complete.

- Follow up on outstanding payments to ensure timely collection.

- Prepare and send account statements to customers regularly.

- Resolve billing errors flagged by customers or internal staff in a timely manner.

- Keep detailed and organized records of customer payments and information.

- Collaborate with financial staff, including Accountants and Bookkeepers, to ensure cohesive financial reporting.

- Perform administrative duties such as auditing customer records and managing customer account files.

- Stay up-to-date with current promotions, new products, and company policies.

Qualifications:

- Diploma or equivalent; additional education is a plus.

- Previous experience in customer service, preferably in retail or grocery sectors.

- Strong communication skills, both verbal and written.

- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

- Experience in using D365 in strongly preferred.

- Strong problem-solving skills and a customer-focused mindset.

- Ability to work flexible hours, including weekends and holidays.

Skills:

- Excellent verbal and written communication skills in both Mandarin & English.

- Strong attention to detail for accurate accounting entries and invoice creation.

- Solid organizational skills to manage multiple customer accounts and invoices simultaneously.

- Great customer service and interpersonal skills to maintain positive client relationships.

- Ability to manage emails, maintain accounting books, and perform general administrative duties.

- Knowledge of data entry practices for accurate record-keeping.

- Strong problem-solving skills and the ability to work both independently and collaboratively.

- Flexibility to work varied shifts, including weekends and holidays.

Tell employers what skills you have

send invoices
Grocery
Managing invoices
Strong Attention To Detail
Interpersonal Skills
Auditing
Data Entry
sales invoices
raising invoices
Customerfocused
Project Management
Communication Skills
Customer Satisfaction
Customer Service
Customer Service Excellence
Invoice Processing
Pricing
Delivery Management
Shipping
Financial Reporting

  • Optimize Your Career with a Customer Service Billing Role

    2 days ago

    Singapore beBeeCustomerService Full time $30,000 - $50,000

    Customer Service Billing RepresentativeThis role combines excellent customer service skills with accurate billing practices to ensure seamless interactions for our customers.Key Responsibilities:Assist customers with placing and modifying orders via phone, email, or chat, providing prompt and accurate information about product availability, pricing,...

  • Minimart Supervisor

    1 week ago

    Singapore KALIAMAH TRADING PTE. LTD. Full time

    The Minimart Supervisor is responsible for overseeing the day-to-day operations of the store, ensuring smooth business operations, excellent customer service, and product availability. This role includes sales reporting and active involvement in traditional product handling such as flower tying, garland preparation and indian grocery products. **Store...

  • Supervisor

    1 week ago

    Singapore JFA FLOWERS & TRADING PTE. LTD. Full time

    Responsible to supervise the operations of garland making process and groceries. - To communicate with flower suppliers in overseas for reordering. - To verify the stocks and reorder grocery and other general items of our business. - Entry of procurement details in system and maintain stock level. - Able to predict the products which are in demand during...

  • Administrator

    1 week ago

    Singapore SUNFLOWER BABY HOUSE PTE. LTD. Full time

    oversees day to day operation: Station at the reception: Answering phone calls, supporting Parents/Teachers with during drop off /pick up time; Registration /Enrolment of new children; Submission of new enrolment to CMS; Subsidy Applications / Report Checks; Giro Applications; Support Principal with documentation work: Ordering of supplies: Stationary,...

  • Community Care Program Assistant

    2 weeks ago

    Singapore St. Hilda's Community Services Centre Full time

    Assist in conceptualize, organize, schedule, promote and execute events and programmes for the elderly and children in the community. - Assist to monitor and evaluate the effectiveness of the programs on the well being of the elderly. - Logistics setup for the running of activities on daily basis. - Facilitate or conduct daily activities for the elderly. -...

  • Personal Assistant

    5 days ago

    Singapore RAINCO PTE. LTD. Full time

    We are looking for a Personal Assistant to support CEO’s daily lifestyle, save him the hassle and time.Lifestyle Management Observe and learn CEO’s preferences; manage and plan daily meals and daily outfit to match CEO’s activities and itinerary for the day. Plan and check CEO’s daily schedules and calendars; ensure each schedule is followed through...

  • Accounts Assistant

    9 hours ago

    Singapore EAST EMPLOYMENT PTE. LTD. Full time

    Handle admin duties - Creation of quotations, invoice, delivery orders as requested by clients, ensure follow-up. - Responsible for liaising with existing customers’ enquiries - Support operations team by handling trade documentation - Handling day to day paperwork and liaising with collaborated department, such as warehouse. - Ensure that all payments to...

  • Dynamic Restaurant Leader Wanted

    3 days ago

    Singapore beBeeLeadership Full time $1,800

    Restaurant Leadership OpportunityThis position requires a highly skilled and experienced leader to oversee the day-to-day operations of a busy restaurant. The ideal candidate will possess excellent customer experience skills, strong communication abilities, and the capacity to work well under pressure.The successful candidate will be responsible for managing...

  • Seniors Care Associate

    2 weeks ago

    Singapore TOUCH COMMUNITY SERVICES LIMITED Full time

    **Job Summary**:Delivers Home Personal Care services to frail elderly so that they can age-in-place. **Responsibilities**: - Befriend and build rapport with clients. - Provide housekeeping service and maintain a safe and clean home environment by performing the following task if needed: - Clean toilet/bathroom, floor and sink - Change bed sheet and...

  • Restaurant Manager

    3 days ago

    Singapore ATITHI KITCHEN PTE. LTD. Full time

    Roles & ResponsibilitiesSupervising the Chefs and StaffAccountable for Billing and Cash CounterTo Attend Calls and EnquiriesManaging and Interacting with CustomersHelping hands to Chefs / Waiters if needed. Day-2-day procument of Groceries / Meat / BeveragesKeep stock of Inventory and liaise with VendorsAttending the Catering Calls. Inviting the Customer to...