
Legalisation & Admin Officer (11 Months)
2 weeks ago
Job Scope:
Legalisation (Main Task):
- Ensure the accuracy and compliance of procedures prior to document authentication
- Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them
- Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience
- Assist customers and members of the public with online payment processes
- Respond promptly to customer inquiries received through walk-ins and emails
- Address customer challenges or concerns related to Certificates and document legalisation
- Support counter operations by assisting with general and technical issues, escalating matters as needed before opening
Stakeholding (When required):
- Administrative support (including data entry) to the team to ensure smooth and efficient daily operations
- Maintain and update records in the Stakeholding System and SharePoint
- Ensure timely completion and accuracy of assigned tasks.
- Carry out additional duties as assigned
Working Arrangement:
Contract Duration: 11 Months
Location: Coleman Street
Working Hours: Mondays to Fridays (office hours)
Salary: $2390/Month
Job Requirements:
• Strong customer service orientation, complemented by excellent communication and problem-solving abilities.
• Proficient in computer applications, particularly MS SharePoint and MS Office Suite, including MS Word and Excel.
• Detail-oriented with a meticulous approach to tasks.
• Able to work independently as well as a team player
• Good communication and interpersonal skills
• Training will be provided
EA License No.: 96C4864
Reg. No.: R22110485 SHANICE LIM XIN NI
Tell employers what skills you haveService Orientation
Customer Experience
Interpersonal Skills
Data Entry
MS Office
SharePoint
MS Word
Compliance
Administrative Support
Excel
Authentication
Team Player
Customer Service
Able To Work Independently
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