E-Commerce Operation Executive

3 weeks ago

Singapore KEAWORLD PTE. LTD. Full time
Roles & Responsibilities

We're looking for a detail-oriented and proactive E-Commerce Operations Associate to support our Amazon and 3PL operations. You'll play a key role in keeping inventory accurate, ensuring smooth fulfillment, and supporting sales initiatives through Amazon Seller Central.

Key Responsibilities:

  1. Monitor and optimize inventory health by regularly reviewing inventory reports, reconciling stock discrepancies, and managing reimbursement cases for lost or damaged inventory.
  2. Assist in generating inbound plans to Amazon and 3PL warehouses.
  3. Oversee inbound shipments to Amazon and 3PL warehouses, ensuring accurate receiving and timely resolution of discrepancies.
  4. Assist in set up price discounts, promotions, and deal campaigns within Amazon Seller Central to support sales objectives.
  5. Review and validate fulfillment orders, ensuring smooth processing and timely customer deliveries.
  6. Verify stock movements across 3PL warehouses and align with internal records to maintain accuracy.
  7. Coordinate with 3PL providers to submit, track, and resolve claims related to shipment issues, ensuring accountability and timely recovery.
  8. Investigate and resolve operational exceptions including lost packages, damaged shipments, and billing discrepancies, minimizing financial and service impacts.
  9. Generate and maintain regular operational reports on inventory health, reconciliation progress, fulfillment accuracy, and promotional effectiveness.

Job Requirements:

  1. Bachelor's degree in business, supply chain, e-commerce, or related discipline.
  2. Minimum 1 year of experience in e-commerce operations or in a related field.
  3. Solid understanding of Amazon FBA workflows, including inbound shipments, reconciliation, and case management, will be advantageous.
  4. Familiarity with Amazon Seller Central/FBA workflows (inbound shipments, inventory reconciliation) is a plus; training will be provided.
  5. Exposure to working with 3PL partners, carriers, warehouse operations, or inventory tracking systems is a plus.
  6. Proficiency in Excel/Google Sheets and ability to interpret inventory and sales reports.
  7. Proficiency in Mandarin/Chinese (spoken and written) to communicate effectively with Chinese-speaking associates and partners.
  8. Effective communication skills to work with internal teams and external partners.
  9. Strong organizational skills and attention to detail.
Tell employers what skills you have

Microsoft Office
Microsoft Excel
3PL
Tracking Systems
Quantity Surveying
Interpersonal Skills
Inventory
Supply Chain
Estimates
Attention to Detail
Accountability
Communication Skills
Case Management
Tendering
Able To Work Independently

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