Current jobs related to NEW# IT Desktop Support Analyst - Singapore - AMBITION GROUP SINGAPORE PTE. LTD.

  • IT Desktop Support

    1 week ago

    Singapore MW IT PTE. LTD. Full time

    MW IT Pte Ltd is one of the best System Integrator company in Singapore. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. What we do: We drive our passion for harnessing technology. We bring people and technology together. We advance...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • High-Performance Desktop Support Specialist

    2 weeks ago

    Singapore beBeeDesktop Support Specialist Full time

    Unlock a world of opportunities as a Desktop Engineer with our forward-thinking team Job Description: We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will be responsible for providing desktop support to customers, addressing a range of IT topics and issues. Your primary goal will be to deliver...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Singapore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Desktop Support Engineer- Marina Bay

    1 week ago

    Singapore Total IT Global Full time

    Desktop Technician will provide day to day local Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting. **We are hiring for Desktop Support engineer/Desktop Support Field engineer role across...

  • Desktop Support- Field Engineer

    1 week ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer- Singapore

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer- Singapore

    4 days ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

NEW# IT Desktop Support Analyst

4 weeks ago

Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

#NEW# IT Desktop Support Analyst - 12 Months Contract
Immediate starters will be prioritized for consideration

We are currently seeking an experienced Desktop Support Analyst to join our team for a 12 months contract. As a key member of the IT support team, you will be responsible for providing L1-L2 maybe L3 line support for our users across Singapore and remote offices, ensuring seamless technology operation across the organization.

Key Responsibilities:
  • Provide 1st and 2nd line troubleshooting and support for 200+ local users in Singapore and remote offices.
  • Work within as a part of the team to ensuring effective collaboration and problem resolution.
  • Log calls, create tickets, and escalate to 3rd level teams as needed for complex issues.
  • Support both front and back office incidents and requests, ensuring minimal disruption to business operations.
  • Assist with the movement of desktop hardware between desks as requested by the business.
  • Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
  • Document solutions or interim processes until a permanent solution is implemented.
  • Serve as the hub for IT communications across the user base in the Asia-Pacific region.
  • Occasionally work overtime or on weekends, coordinating with the IT Engineering team for IT/System Maintenance.
Key Competencies and Skill Sets:
  • Excellent communication skills (both verbal and written) are a must.
  • Strong customer service focus with a dedication to providing effective and timely support.
  • Proactive in expanding technical expertise and problem-solving.
  • Solid knowledge of Windows 10 operating systems.
  • Experience with MS Active Directory, including user/group/policy management.
  • Familiarity with remote support tools such as Microsoft Skype for Business, Teams, MECM, VNC, and remote desktop connection.
  • Citrix support experience.
  • Proficient in Microsoft Outlook, Enterprise Vault, MS Office 365, and mobile technology (iOS and AirWatch).
  • Experience with voice/phone systems such as Cisco administration and video-conferencing platforms like Cisco Webex and Teams.
  • Strong troubleshooting skills for hardware and installation issues.
  • Understanding of ITIL Incident and Request Management processes.
Preferred Qualifications:
  • Previous support experience in the energy or commodities industry, particularly supporting commodity trading, pricing, and news platforms such as Bloomberg, Refinitiv Eikon, MarketView, WebICE, IceChat, CQG, Trayport, Base Metals, and ProphetX3.
Education and Experience Requirements:
  • Degree or Diploma in Computer Studies or a related field.
  • 2-3 years (or more) of experience in a similar role, providing IT support
  • Good communication in English -MUST

Please contact co.co@ambition.com.sg for more information

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

Tell employers what skills you have

Outlook
Excellent Communication Skills
Microsoft 365
Bloomberg
Troubleshooting
Windows 10
WebEx
Hardware
Citrix
Active Directory
Administration
Cisco
Skype
Operating Systems
Cisco WebEx
Customer Satisfaction
VNC
ITIL
Customer Service