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Service Relations Officer/Customer Service Officer

4 weeks ago

Singapore KIDS INTERVENTION SPECIALISTS (UPPER THOMSON) PTE. LTD. Full time
Roles & Responsibilities

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

  • Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
  • Efficient handling of call inquiries and providing general information of services in The SKILT centre
  • ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
  • Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
  • Generate and calculate invoice, record, collect payment, and issuance of receipts on time
  • Handle changes in billing, refunds, and credits.
  • Handle closing, settlement, and payment collection
  • Provide cross-coverage of other Service Relations Officer who may be on leave.
  • Support operation functions as and when needed
  • Monitor general hygiene and cleanliness of The SKILT Centre
  • Any other ad-hoc duties assigned by the management

Requirement

  • GCE 'O' Level or equivalent with 2 years' working experience in administration, customer service and/or receptionist role
  • Good interpersonal and communication skills
  • Able to speak mandarin to mandarin speaking parents
  • Positive working attitude and customer centric mindset
  • Customer service mindset
  • Meticulous and organised with attention to detail
  • Ability to work independently and as a team.
  • Enjoy working in fast-paced environment
  • Proficient in MS Office
  • Hard working and keen to learn
  • Able to work on Saturdays

Location

Upper Thomson/Bukit Timah - Crown Centre

5.5 days

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $3,500.00 per month

Interested applicants email to felicia_ng@theskiltcentre.com.sg

Tell employers what skills you have

Customer Service Skills
Ability To Work Independently
Interpersonal Skills
Administration
MS Office
Attention to Detail
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Customer Relations