
Salon Receptionist
3 weeks ago
Job Summary
We are looking for a friendly, well-groomed, and customer-oriented Salon Receptionist to be the first point of contact for our clients. You will play a key role in creating a welcoming atmosphere, managing front-desk operations, and supporting the smooth running of the salon.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival.
- Handle all inquiries promptly and courteously, including responding to and following up on WhatsApp inquiries.
- Manage appointment bookings and maintain an accurate scheduling system.
- Ensure the reception area is tidy, presentable, and stocked with necessary materials (e.g., brochures, forms, etc).
- Understand and assist in promoting salon services, promotions, and packages to walk-in clients.
- Handle point-of-sale operations, including processing payments, issuing receipts, and maintaining customer records.
- Maintain an accurate client database and update profiles, treatment records, and usage history in the system.
- Support the team in daily operations, including stock updates, customer reminders, and administrative tasks.
- Manage the customer check-in/check-out process efficiently.
- Provide excellent service and professionally resolve any client issues or concerns.
Requirements:
- Prior experience in a receptionist or customer service role (preferably in the beauty, spa, or salon industry).
- Strong verbal communication skills, with fluency in English.
- Good interpersonal skills and a customer-friendly attitude.
- Well-presented, punctual, and professional in appearance and demeanor.
- Strong organizational and multitasking abilities.
- Basic computer skills, including proficiency in Microsoft Excel, Word, and appointment booking software.
- Ability to work retail hours, including weekends and public holidays.
- Positive attitude with a strong sense of responsibility and teamwork.
Benefits:
- Staff discounts on salon services and products.
- Career growth and training opportunities.
- Friendly and supportive working environment.
- Medical benefits.
- Transport allowance.
Microsoft Office
Microsoft Excel
Interpersonal Skills
Treatment
Inventory
Arranging
Spa
Data Entry
Cashiering
Microsoft Word
Customer Service
Scheduling
Brochures
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