Event & Incident Management Engineer -

24 hours ago

Singapore ADECCO PERSONNEL PTE LTD Full time
Roles & Responsibilities

Event & Incident Management Engineer

Location: Singapore | Shift: 24x7 Rotational | Team: Application Production Support & Reliability Engineering

Join our Event & Incident Management (EIM) team and play a critical role in keeping Bank's core systems running smoothly.

Why Join Us
  • High Impact → You'll safeguard mission-critical banking systems used by millions globally.
  • Cutting-Edge Tech → Work with leading monitoring tools like Splunk, Dynatrace, Netcool, and SiteScope.
  • Global Exposure → Collaborate with worldwide teams across infrastructure, applications, and business domains.
  • Career Growth → Build expertise in ITIL/ITSM, SRE practices, AI frameworks, and cloud technologies.
What You'll Do
  • Real-Time Monitoring → Monitor infrastructure, databases, middleware, storage, backups, and application performance across critical banking services.
  • Proactive Issue Resolution → Detect, triage, and resolve performance issues before they impact customers.
  • Incident Response & Escalation → Lead technical escalations, coordinate across global teams, and drive rapid restoration of services.
  • Stakeholder Communication → Keep partners informed on significant progress, risks, and challenges during incident resolution.
  • Tooling & Automation → Leverage monitoring platforms (Splunk, Dynatrace, Netcool, SiteScope) and contribute ideas to improve detection and response automation.
  • Shift-Based Operations → Work in a 24x7 rotational environment to ensure continuous availability of banking services.
What We're Looking For
  • Experience: 3+ years in IT production support, infrastructure monitoring, or incident management roles.
  • Tech Skills:

    Monitoring tools: Splunk, Dynatrace, SiteScope, Tivoli Netcool.

    OS experience: Unix/Linux, Windows Server.

    Understanding of Java Virtual Machine behavior and troubleshooting.
  • Frameworks: Familiarity with ITIL/ITSM practices (certification is a plus).
  • Cloud & Automation: Exposure to cloud technologies and ServiceNow workflows is a plus.
  • Soft Skills:

    Strong communication and stakeholder management abilities.

    Proactive, detail-oriented, and comfortable working in a high-pressure, global environment.
Nice-to-Have
  • Familiarity with AI frameworks, models, and tools for incident correlation and prediction.
  • Exposure to large-scale financial environments or mission-critical banking systems.
Why This Role Matters

In this role, you are the first line of defense ensuring our customers, partners, and businesses stay connected 24/7. You'll gain hands-on experience with some of the most complex IT ecosystems in banking while shaping next-generation operational reliability.

If you want, I can also create a shorter, more aggressive job ad optimized for LinkedIn or Indeed to attract SREs and production support engineers quickly.

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us

  • To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
  • Click on the 'Apply here' button to drop your resume directly or email it to susmita.sahu@adecco.com.
  • Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Tell employers what skills you have

Troubleshooting
Defense
Soft Skills
Reliability
Windows Server
Problem Management
Reliability Engineering
Dynatrace
Banking
Prediction
ITIL
ServiceNow
Java
LinkedIn
Databases
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