Motor claim advisor

4 weeks ago


Singapore CHIA AUTO SERVICES PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Assist customers in accident reporting and claim submissions via systems such as GEARS, Audatex, and Merimen.
  • Provide excellent customer service, ensuring customers are well-informed throughout the claims and repair process.
  • Perform vehicle check-in, assess damages, and provide repair cost estimates to customers.
  • Liaise with insurance companies to handle and follow up on motor insurance claims efficiently.
  • Submit accident and claims reports promptly through GEARS, Audatex, and Merimen platforms.
  • Manage the full claims process proactively to ensure timely processing and proper documentation.
  • Educate customers on insurance claim types (Own Damage, Third Party) and help assess liability.
  • Represent and negotiate on behalf of customers with insurers regarding coverage and repair costs.
  • Handle paperwork, invoicing, and coordinate with customers and insurers for claim settlements.
  • Work closely with insurance surveyors to inspect damaged vehicles and agree on repair estimates.
  • Coordinate repair work with mechanics and manage spare part ordering with supervisor
  • Perform quality control checks on repaired vehicles before returning them to customers.
  • Finalize repair costs in collaboration with surveyors and ensure accurate billing.
  • Carry out any other ad-hoc duties as assigned by the supervisor.

Monday to Friday 9am - 6pm

Sat 9am to 4pm ( Alternate)

Tell employers what skills you have

Customer Service Skills
Quality Control
Assessing
Interpersonal Skills
Invoicing
Estimates
Vehicles
Driving License
Class 3 Driving License
Presentation Skills
Customer Service
Shipping
Mechanical Engineering
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