
Motor Claims Advisor
6 days ago
Company:
Performance Motors Limited
- Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
- Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
- Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
- Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
- Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
- Negotiate with surveyor / insurance companies to get the best labour charge.
- Promote the sale of workshop capacity by offering special services.
- Promote the sale of parts and accessories.
- Verify job contents and check vehicle exterior body for dents, scratches in the presence of customer.
- Prepare accurate accident repair estimate and provide supplementary estimate necessary.
- Advise estimated repair cost for work to be done, ask for authorisation budget on additional job.
- Obtain customer signature on work order and advise them on the accepted mode of payment (cash / credit card).
- Add jobs with customer's approval or within customer agreed budget; key add jobs into GDMS and inform workshop foreman / workshop planner accordingly.
- Communicate with workshop foreman on the repair status, observe promised deadline.
- Conduct final check on vehicle cleanliness, verify job completion after end control.
- Inform customer that the vehicle is ready for collection, the repair cost and collection time.
- Decide appropriate goodwill decision for request that falls under the normal frame work.
- Refer to Workshop Manager and or Senior Motor Claim Advisor for assistance if help is required addressing the customer needs.
- Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer; inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.
- Maintain the Body and Paint reception area neat and tidy.
Requirements:
- Diploma in Mechanical Engineering, Automotive Engineering or Business Administration
- At least 3-5yrs of working experience as motor claims advisor
- Experience in motor trade in Body and Paint dept
-
Motor Claims Admin
7 days ago
Singapore S & H MOTOR PTE LTD Full time**- Assist clients with their accident reporting - Advise clients on the claims and repair procedure - Follow up with surveyors and insurance companies to ensure prompt settlement of cases - To assist with general queries from clients at reception counter - Data Entry - Handle Accident claim/Windscreen claim status - Answer Phone call - Generating Invoice...
-
Motor Claims Customer Service Advisor
2 weeks ago
Singapore GOLDBELL ENGINEERING PTE LTD Full time8 Tuas Avenue 18, Singapore 638892 _ - 5-Day Work Week | OT Payable if Required _ We are looking for a proactive and customer-focused **Customer Service Advisor (Motor Claims)**to join our team on a **3 to 6-month temporary contract**. You will support our motor claims operations, liaising with customers and insurers to ensure a smooth claims process while...
-
Motor Claims Executive
7 days ago
Singapore TAN LIM MOTOR PTE LTD Full timeAttend to customers on motor insurance accident claims reporting - Assist customers to submit claims, follow up and liaise with insurance company regarding claims - Arrange with customers sending vehicles for repair & collection - Follow up with customers regarding claims' status - Assist in answering phones calls - Data Entry - Preferably with knowledge of...
-
Motor Claims Executive
7 days ago
Singapore Tan Lim Motor Pte Ltd Full timeAttend to customers on motor insurance accident claims reporting - Assist customers to submit claims, follow up and liaise with insurance company regarding claims - Arrange with customers sending vehicles for repair & collection - Follow up with customers regarding claims' status - Assist in answering phones calls - Data Entry - Preferably with knowledge of...
-
Motor Claims Admin
22 hours ago
Singapore EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD. Full timeLiaise with customers on Non-reporting of accident cases. - Assist in all administration facets of claims processing - Work with internal/external customers on insurance claim issues. - Study the accident case and analyse the liability - Submit LOD to an insurer - Issue Invoices - Update Purchase Order - All ad-hoc duties are assigned by the...
-
Motor Claims Estimator Officer
1 week ago
Singapore EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD. Full time**We are currently seeking a **Motor Claims Estimator Officer**to join our dynamic team at **Pan Pacific Van & Truck Leasing Pte Ltd**, located in **Pasir Ris, East Region**. In this role, you will be responsible for overseeing the claims process, working with insurance companies, and ensuring the proper management of motor claims. This is an excellent...
-
Motor Claims Estimator
3 days ago
Singapore FALCON-AIR AUTO SERVICES PTE LTD Full timeAs a Motor Claims Estimator, you will be responsible for evaluating and estimating the cost of motor vehicle repairs in relation to insurance claims. - Assess vehicle damage and determine repair requirements, prepare estimates for survey - Liaise with suppliers, surveyors and insurance company for motor claims - Management and processing of accident claims
-
Claim Advisor
2 weeks ago
Central Singapore One Vogue Pte Ltd Full timeJob Responsibilities: - Provide clear estimation for insurance claims - Liaise with insurance company for motor claims - Advise appropriate service/ repair requirements to meet client's needs - Schedule daily appointments for accident and body repair - Assign workshop loading/ job control for body and paint department - All ad-hoc duties assigned by...
-
Customer Service Advisor, Motor Claims
1 week ago
Singapore GOLDBELL ENGINEERING PTE LTD Full timeA professional career specializing in motor insurance claims. The incumbent will be trained and equipped with a lifetime skillset in financial recovery after a motor accident. This job will enable you to gain skills and expertise in customer service, financial recovery as well as service sales. If you are a car enthusiast, good problem solver, a business...
-
Customer Service Advisor, Motor Claims
6 days ago
Singapore GOLDBELL ENGINEERING PTE LTD Full timeA professional career specializing in motor insurance claims. The incumbent will be trained and equipped with a lifetime skillset in financial recovery after a motor accident. This job will enable you to gain skills and expertise in customer service, financial recovery as well as service sales. If you are a car enthusiast, good problem solver, a business...