BFT Studio Manager

Roles & Responsibilities

Job description

Position Overview:

The Studio Manager is responsible for overseeing the day-to-day operations of the studio. This role requires a strong passion for fitness, exceptional leadership and organisational skills, and the ability to create a positive and motivating environment for staff and members. The Studio Manager is responsible for managing staff, ensuring excellent customer service, driving membership growth, and maintaining a clean and safe facility.

Key Responsibilities:

Operational Management:

• Oversee all aspects of the studio's operations, including scheduling, facility maintenance, and equipment upkeep.
• Develop and enforce policies and procedures to ensure smooth and efficient operations.
• Monitor key performance indicators (KPIs) and implement strategies to optimize studio performance.

Customer Service:

• Create a welcoming and supportive environment for members, ensuring exceptional customer service at all times.
• Address member concerns and resolve issues in a timely and professional manner.
• Foster a positive and inclusive community through effective communication and engagement.
• Follow up with potential prospects and let them know regarding the various membership packages that are available

Sales & Promotion

• Ensure all enquiries are attended to promptly and professionally on all platforms
• Track all leads and implement a system to ensure effective conversion rates
• Promote and sell studio packages, programs and services
• Diligent promotion of all studio programs, services and products
• Meeting and exceeding all membership sales and performance targets
• Diligent supervision of Community Outreach programs
• Designing and executing sales and marketing initiatives and campaigns
• Design and execute member signup, retention and renewal strategies

Class and Program Management:

• Coordinate and schedule classes according to the programmes from HQ, ensuring class setup is properly organised.
• Collaborate with instructors and trainers to develop new strategies on how to setup for classes if needed.
• Monitor class attendance and member feedback to optimize class offerings.

Qualifications and Requirements

• Must have more than 3 years experience of leading and managing teams; experience in the fitness industry is a requirement,
• Good leadership skills with a successful track record of developing people and spotting talent,
• Excellent knowledge of the industry and operational challenges,
• Able to deliver real improvement – able to get things done, strong influencing skills,
• Good communication skills with all levels of the business,
• Strong desire and ability to motivate and inspire people and teams,
• Clear, logical, and analytical thinker,
• High standards, get the basics right
• Local knowledge and experience and/or cultural sensitivity
• Personal Training: 2 years (Not required but Preferred)

The Package

• Generous salary with high commissions and bonuses
• Health and Dental benefits
• Guaranteed Strong Traffic and Clientele Base
• Professional and personal growth, development, and further opportunities to grow within our company
• Career progression
• Opportunities for courses, development, and training
• Free gym membership and discounted rates for spouse/family member
• Good working environment and culture

Job Types: Full-time, Permanent

Pay: $3,000.00 - $7,000.00 per month

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Gym membership
• Health insurance
• Professional development

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Retention bonus

Experience:

• Management: 4 years (Preferred)
• Personal Training: 2 years (Preferred)

Work Location: In person

Expected Start Date: ASAP

Tell employers what skills you have

Influencing Skills
Community Outreach
Personal Training
Entertainment
Exceptional Customer Service
Fitness
Program Management
Product Management
Developing People
Good Communication Skills
Transportation
Facility Maintenance
Customer Service
Health Insurance
Scheduling

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