housekeeping team leader

1 week ago

Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time
Roles & Responsibilities

Primary Responsibilities:

· Establishes standards and procedures for work of housekeeping associates.

· Supervises, trains and retrains Housekeeping Associates.

· Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

· Schedule and carry out periodical cleaning programs.

· Inspects apartments assigned to them for maintenance and cleanliness.

· Follow up on outstanding maintenance.

· To pay special attention to VIP apartments and residents.

· Pays special attention to sick residents.

· Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.

· Attends associate meetings to discuss company policies and patrons' complaints.

· Investigates complaints regarding housekeeping service and equipment and takes corrective action.

· Makes recommendations to improve service and ensure more efficient operation.

· Counsel, motivate, train and discipline employees when necessary.

· Daily checks to ensure no linen or equipment abuse.

· Immediate reporting of any damage to furniture, fitting and equipment.

· Performs cleaning duties in cases of emergency or staff shortage.

Other Responsibilities

· Support and uphold the company mission, vision and values.

· Ensure usage of Pan Pacific corporate policies of business conduct.

· Comprehend company's (corporate) and property's business.

· Demonstrate and is perceived as a role model for:

· Ability to deal with operational complexities

· Innovative thinking

· Professional maturity

· Service mindset

· Project management skills

· Development of people relations

· Communication effectiveness

· Infocomm Technology – Usage of Mobile Devices

· Understand the macro operations of all other operating department within the property.

· Measure the impact of people management on company's performance.

· Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:

· Daily stand ups

· Circulation of needed reports

· Industry information

· Orientation

· Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.

· Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.

· Proficiently co-ordinate employment and consultancy agreements.

· Support internal best practices.

· Inspire associates to perform their work scope with a high level of quality and integrity.

· Participate in property-sponsored community events, career fairs, etc.

· Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.

· Maintain professional business confidentiality as required.

· Perform related duties and special projects as assigned.

· Workplace Safety & Security

· Ensure that master key is accounted for

· Briefing of staff on common causes of workplace injury

Tell employers what skills you have

Management Skills
Housekeeping
Interpersonal Skills
Workplace Safety
Inventory
VIP
Inspection
Supervised a team
Communication Skills
Team Work
People Management
Hospitality

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