Housekeeping Team Leader

2 weeks ago

Singapore Artyzen Hospitality Group Limited Full time

Hotel
- Artyzen Singapore

Location
- Singapore

Department

Rooms

Date Posted

10 April, 2025

**Job Highlights**
- Dynamic working environment
- Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

**Responsibilities**:

- Assign responsibilities to Housekeeping Hosts, implementing multi-Tasking principle and checking their performance on a regular basis.
- Enter guest rooms by following the procedures for access authorization and ensuring vacancy before entering.
- Clean and maintain guest rooms, public areas, and back of house areas to the hotel’s high standards, including dusting, vacuuming, sweeping, mopping, and changing linens.
- Ensure that guest rooms are properly stocked with amenities and supplies, such as towels, linens, and toiletries.
- Report any maintenance issues or damage to the Assistant Housekeeping Manager immediately.
- Respond promptly to guest requests for additional amenities or services, such as extra towels, pillows, or blankets.
- Complete daily room assignments and assist with special projects as needed.
- Communicate effectively with other departments, such as Guest Services and Facility Management, to ensure that guest needs are met.
- Follow all safety and security procedures, including proper use of cleaning chemicals and equipment.
- Maintain a professional and courteous demeanor at all times, reflecting the hotel’s commitment to exceptional guest service.
- Attend all required training sessions and meetings.
- Constantly train the Housekeeping Hosts, based on daily operation standards.
- Support manager with administrative duties, including payroll (e.g. overtime records) and operating expenses.
- Identifies training needs and ensures departmental training plans are successfully implemented and recorded.
- Provides support to front line team members, so they can deliver the highest level of outstanding guest service possible.
- Ensures that Housekeeping employees are familiar with in-house facilities and ongoing promotions for the purpose of assisting guests.
- Coordinate with other hotel departments to ensure the seamless operation of the hotel.
- Participate in emergency response procedures and provide support during emergencies.

**Physical Requirements**:

- Ability to stand, walk, and bend for extended periods of time.
- Ability to push and pull housekeeping carts loaded with cleaning supplies and linens.
- Ability to climb stairs and ladders.
- Ability to lift and carry up to 15kg

**Qualifications**:

- Previous housekeeping experience in a luxury hotel or resort/ in housekeeping operations is an added advantage
- Strong attention to detail and ability to follow specific instructions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Knowledge of cleaning chemicals, proper storage, and disposal methods.
- Ability to work well in a team environment and under pressure.
- Strong sense of responsibility and attention to detail.
- Ability to respond quickly and effectively to emergencies.
- Must be available to work flexible hours, including nights, weekends, and holidays.
- Excellent communication and interpersonal skills, with the ability to work as a team.
- Good command of written and spoken English.
- Adaptable and outgoing with excellent interpersonal skills.
- Ability to work under pressure and be flexible.
- Passionate and enthusiastic with a positive ‘can-do’ attitude

Do the spirits of our Service Artisans - “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

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