
Operations Manager
1 week ago
Introduction
Curly's Market is the latest concept by Ebb & Flow Group, it's a unique retail grocery store with a vibrant indoor dining experience, launching soon at Dempsey Hill. More than just a place to shop or dine, Curly's Market brings community, quality, and discovery together under one roof.
We're looking for an Operation Manager to lead this exciting project — someone who will be deeply involved in both the pre-opening phase and the ongoing day-to-day operations of the store and dining area.
What You'll Do:
Pre-Opening Phase
- Oversee and support all pre-opening activities for Curly's, including renovation coordination, licensing processes, system implementation, equipment workflow planning, and other operational setup tasks.
- Develop and implement standard operating procedures (SOPs) for both the grocery and dining operations — covering service workflows, opening and closing routines, inventory controls, and hygiene standards.
- Coordinate with internal departments (Marketing, HR, Finance, and Procurement) to ensure a smooth and timely launch.
- Collaborate with culinary and merchandising teams to align store layout, customer flow, and overall operational readiness.
Ongoing Responsibilities
- Oversee daily operations of both the retail and F&B components, ensuring a seamless and consistent guest experience across all touchpoints.
- Manage, train, and motivate front-of-house and back-of-house teams, fostering a high-performance and service-driven culture.
- Monitor inventory levels, merchandising standards, and supply chain performance to ensure product availability, quality, and freshness.
- Implement cost control measures, manage budgets, and track key performance indicators (KPIs) across operations and staffing.
- Conduct regular operational audits and reviews to identify opportunities for improvement and drive efficiency.
- Liaise closely with group Directors and key stakeholders, providing regular updates on performance, challenges, and ongoing initiatives.
We're Looking for Someone Who:
- Has a solid understanding of P&L management, cost controls, and staffing efficiency.
- Has proven experience in multi-outlet F&B operations, preferably in a fast-paced or growing restaurant group.
- Thrives on problem-solving and process improvement, with strong attention to detail.
- Is well-versed in pre-opening workflows, operational readiness, and brand launches.
Perks & Benefits
- Birthday Leave – Take the day off to celebrate you
- Medical & Dental Coverage – We've got your health covered
- Staff Discounts – Enjoy special rates at our restaurants across all brands
- Be part of a creative, fast-growing F&B group with exciting opportunities ahead
Licensing
Budgets
Grocery
Microsoft Excel
Restaurants
Process Improvement
Inventory
Supply Chain
Merchandising
Procurement
Project Management
Layout
Cost Control
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