Investigation Officer

Roles & Responsibilities

What the role is

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As an Investigation Officer, you will be responsible for conducting thorough and impartial investigations into various incidents or violations.

In this role, you will:

• Take enforcement / prosecution actions to recover employees' CPF contributions from employers
• Interview and record statements from employers and employees to determine compliance with the provisions of the Central Provident Fund Act
• Follow up on reports lodged by employees on late payment of CPF contributions
• Perform visits to employees' workplace to facilitate investigation

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in investigative work, compliance, enforcement, or related functions.
• Able to gather, verify, and interpret information to support case findings.
• Skilled in preparing clear and well-structured reports for decision-making.
• Familiar with data analytics and automation tools (e.g. Excel, Power BI, Python) is an advantage.
• Good analytical skills; meticulous in reviewing figures, records, and evidence.
• Communicates effectively, both in writing and speaking.
• Works well independently and collaborates effectively in a team.
• Adaptable and able to perform under pressure in a fast-paced environment.
• Detail-oriented and methodical, ensuring accuracy and fairness in case handling.
• Proactive problem-solver with a good sense of integrity and accountability.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Tell employers what skills you have

Customer operations
Process Improvement
Healthcare
Investigation
Relationship Management
Enforcement
Administration
Payroll
User Acceptance Testing
Evidence
Customer Service
Retirement
Social Security
Service Delivery
Lean Six Sigma

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