Senior Tech Support Engineer

3 weeks ago


Singapore JOB EXPRESS SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Title: Senior Tech Support Engineer

Location: Orchard MRT

Working Hours: Monday - Fri (9.00am – 6.00pm)

Salary: $3500-$4300

Key Responsibilities

· Customer Engagement & Coordination

· Work closely with customers to understand their technical requirements.

· Coordinate with customers' IT vendors and maintenance support providers.

· Issue Ownership & Resolution

· Take full ownership of technical issues reported by customers.

· Track issues through to resolution and escalate appropriately when needed.

· Infrastructure Support & Maintenance

· Install, support, and maintain network infrastructure including:

· Routers, switches, firewalls, Wi-Fi controllers

· Servers, storage systems

· Ensure all setups follow best practices and standards.

· Technical Troubleshooting & Support

· Provide both onsite and remote support to end-users.

· Diagnose and resolve hardware/software/network issues efficiently.

· Technology Integration

· Support technical requirements in customer environments.

· Assist in integrating new technologies with existing systems.

Requirements

· Degree in Computer Science, Computer Engineering, or Information Technology

· Minimum 1 year in a System or Network Administrator/Engineer role (or similar)

· Familiarity with various operating systems and platforms

· Understanding of network infrastructure and IT support environments

· Strong problem-solving and troubleshooting abilities

· Good communication and interpersonal skills

· Resourceful, self-motivated, and able to work independently

· Cisco Certified Network Associate (CCNA) or equivalent

· Microsoft Certified Solutions Associate (MCSA) or equivalent

Tell employers what skills you have

Switches
Troubleshooting
Dashboard
CCNA
Interpersonal Skills
Customer Engagement
User Experience
Information Technology
MCSA
Operating Systems
Routers
Technology Integration
Life Sciences
Able To Work Independently
Infrastructure Support

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