Senior Tech Support Engineer

1 day ago

Singapore JOB EXPRESS SERVICES PTE. LTD. Full time

Overview
Job Title: Senior Tech Support Engineer
Location: Orchard MRT
Working Hours: Monday - Fri (9.00am – 6.00pm)
Salary: $3500-$4300
Responsibilities
Customer Engagement & Coordination
Work closely with customers to understand their technical requirements.
Coordinate with customers’ IT vendors and maintenance support providers.
Issue Ownership & Resolution
Take full ownership of technical issues reported by customers.
Track issues through to resolution and escalate appropriately when needed.
Infrastructure Support & Maintenance
Install, support, and maintain network infrastructure including:
Routers, switches, firewalls, Wi-Fi controllers
Servers, storage systems
Ensure all setups follow best practices and standards.
Technical Troubleshooting & Support
Provide both onsite and remote support to end-users.
Diagnose and resolve hardware/software/network issues efficiently.
Technology Integration
Support technical requirements in customer environments.
Assist in integrating new technologies with existing systems.
Requirements
Degree in Computer Science, Computer Engineering, or Information Technology
Minimum 1 year in a System or Network Administrator/Engineer role (or similar)
Familiarity with various operating systems and platforms
Understanding of network infrastructure and IT support environments
Strong problem-solving and troubleshooting abilities
Good communication and interpersonal skills
Resourceful, self-motivated, and able to work independently
Cisco Certified Network Associate (CCNA) or equivalent
Microsoft Certified Solutions Associate (MCSA) or equivalent
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