Export Customer Service

4 weeks ago

Singapore PASONA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Position: Export Customer Service (Japanese Speaking) (Job ID: 19657)

  • Changi
  • Fully Onsite
  • Basic + AWS + VB
  • Attractive AL benefits

Job Description:

  • Ensuring to provide the flight details to customer within the SLA upon receiving the booking
  • Check on the Export Documents Compliance when processing the export work order
  • Apply the correct export permit and other export custom processed in a timely manner
  • Answer all calls promptly
  • Monitor the onboard status without fail and to inform customers on any irregularities
  • Good communication among all related department concerned E.g. Ops, Warehouse, Traffic, planning team
  • Always ensuring that the Airfreight rates applied is correct and updated.
  • Constantly aware and updated on NEW changes / requirement by airlines or governmental requirement
  • Ensure that all monthly customer reports is submitted on timely manner

Job Requirements:

  • 2-3 years' experience within the same industries / field is an advantage
  • Basic knowledge in MS Excel, MS Word etc.
  • Japanese language is required to communicate with Japanese speaking clients

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Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN #09-02 SINGAPORE 049246

URL: www.pasona.com.sg

EA License No:90C4069

Tell employers what skills you have

Export
Export Compliance
Japanese Language
export administration
Invoicing
MS Word
Compliance
export documentation
Administrative Support
Excel
export documents
export regulations
Customer Service
Japanese
Export & Logistics
Import/Export
Work Order

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