Customer Service

4 days ago

Singapore PERCEPT SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities & Duties:

  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system
  • Maintains and accurately update customer's enquiry, problem and resolution into the case management system

The following would depend on the experience of the candidate and on need basis:

  • Generates management reports
  • Provides assistance and guidance to junior colleagues
  • Perform other duties as assigned

Minimum Years/Type of Experience:

  • Minimum 1 year of call center experience
  • Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
  • Operate on a leveraging shared model where CSOs/Agents support more than 1 project.
  • Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
  • Willing to take on Customer Administration functions as well as CSO Frontline role (handling calls & emails).

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Tell employers what skills you have

Customer Service Skills
Customer Service Oriented
Listening Skills
Microsoft Office
Ticketing
Telephone Manner
Customer Relationships
Customer Service Representatives
Good Communication Skills
Customer Satisfaction
Customer Service
Case Management
Call Center

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