Guest Relations Manager

2 weeks ago


Singapore 1855 F&B PTE. LTD. Full time
Roles & Responsibilities

As the Guest Relations Manager, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

  • Handle phone calls and inquiries relating to reservations.
  • Greet and coordinate the seating of guests.
  • Recognize the regular guests and highlight to the Executive Chef / Restaurant Manager about guest's preferences.
  • Ensure guests' requests are not delayed.
  • Record and report all guests' complaints to the Executive Chef/Restaurant Manager immediately.
  • Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and provide personalize customer service.
  • Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant.
  • Work together with the Service Team to serve customers, including but not limited to taking orders, clearing tables, polish wine glasses and others as assigned by the Restaurant Manager.
  • Perform miscellaneous job-related duties as assigned.
Tell employers what skills you have

Ingredients
Entertainment
Restaurants
Food Hygiene standards
Interpersonal Skills
VIP
Guest Relations
Selling
Wine
Communication Skills
Customer Satisfaction
Customer Service
Hospitality

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