Assistant Manager, Volunteer Management
4 weeks ago
The Assistant Manager, Volunteer Management is a proactive and empathetic leader passionate about empowering volunteers and driving community impact. He/she possess strong organisational and interpersonal skills, with the ability to manage multiple programmes and stakeholders effectively. Comfortable working both strategically and operationally, he/she embraces innovation and data-driven decision-making. Experience in youth engagement and volunteer leadership development is valuable, along with a collaborative mindset to build lasting partnerships across diverse sectors.
Job Responsibilities
- Support the implementation of a purposeful vision for volunteer management that aligns with the organisation's mission.
- Assess and identify volunteer needs and gaps across programmes and services, and align volunteer programmes with strategic goals.
- Oversee the end-to-end volunteer recruitment process, including responding to enquiries, screening and interviewing candidates, and planning targeted recruitment campaigns.
- Conduct comprehensive volunteer orientation and training sessions to ensure volunteers understand their roles, organisational policies and safety protocols.
- Lead volunteer appreciation/recognition initiatives, including appreciation events, personalised acknowledgments and regular communication through newsletters and social media.
- Monitor and track volunteer engagement metrics such as hours contributed, and prepare detailed reports on volunteer activities, impact and key performance indicators.
- Lead the integration of technology and innovative practices to enhance volunteer management processes, communication and training.
- Lead and supervise the youth outreach and leadership portfolio, including managing enquiries, developing multi-modal dementia educational resources, supporting youth outreach activities and overseeing a youth leadership programme focused on dementia.
- Provide leadership and guidance to team members to ensure effective execution of volunteer management and youth engagement initiatives.
- Coordinate with external stakeholders—including community groups, corporate partners, schools, and government agencies—to develop and sustain meaningful volunteer collaborations.
- Any other duties as assigned.
Requirements
- Degree or Diploma in Business Administration, Marketing, Mass Communications or Social Science.
- At least 3-5 years' experience in volunteer management, community engagement, youth development or related fields.
- Strong leadership skills with experience supervising or guiding teams.
- Excellent verbal and written communication skills, with the ability to engage diverse stakeholders.
- Proven ability to manage multiple projects, prioritise task and meet deadlines.
- Proficient in using digital tools and platforms for volunteer management and communications.
- Analytical mindset with experience in monitoring, reporting and using data to inform decision-making.
- High emotional intelligence, conflict resolution skills and ability to foster positive volunteer experiences.
- Self-driven, adaptable and able to work collaboratively within a multidisciplinary team.
- Passion for volunteerism and community development.
Volunteer Engagement
Social Media
Interpersonal Skills
Youth Engagement
Youth Development
Administration
Leadership Development
Conflict Resolution Skills
Adaptable
Emotional Intelligence
Volunteer Leadership
Volunteer Management
Screening
Community Development
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