Deputy General Manager

2 weeks ago

Singapore TALENTOR SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Deputy General Manager – Operations (Japanese Speaking)

Job Description:

We are seeking an experienced and strategic Deputy General Manager – Operations to oversee and optimize operational processes. The ideal candidate must be proficient in Japanese to effectively liaise with Japanese-speaking stakeholders, clients, and team members.

Key Responsibilities:

1. Operational Management: Oversee day-to-day operational activities to ensure efficiency, compliance, and high-quality service delivery.

2. Strategic Planning: Develop and implement strategic initiatives to enhance operational performance and business growth.

3. Stakeholder Communication: Act as a key point of contact for Japanese-speaking clients, partners, and team members.

4. Process Improvement: Identify, develop, and implement best practices to streamline processes and improve operational efficiency.

5. Team Leadership & Development: Lead and mentor the operations team to achieve key performance objectives.

6. Financial Oversight: Monitor budgets, control costs, and ensure financial targets are met.

7. Compliance & Risk Management: Ensure adherence to local and international regulations, company policies, and industry best practices.

8. Customer Service Excellence: Maintain high service standards and handle escalations professionally.

9. Performance Monitoring: Establish KPIs and track performance against targets to drive operational improvements.

10. Collaboration with Other Departments: Work closely with sales, finance, and HR teams to align operational strategies with business goals.

Requirements:


• Education: Bachelor's degree in Business Administration, Operations Management, or a related field.


• Experience: Minimum 5+ years of experience in operations management, preferably in the service, travel, or logistics industry.


• Languages: Fluent in Japanese and English (spoken and written) to engage with Japanese-speaking stakeholders.


• Skills:


• Strong leadership and decision-making abilities.


• Excellent organizational and problem-solving skills.


• Ability to manage high-pressure environments and meet deadlines.


• Proficiency in financial management and operational analysis.

Key Performance Indicators (KPIs):

1. Operational Efficiency: Achievement of performance targets and process optimization.

2. Client Satisfaction: Maintain a high satisfaction rate among Japanese-speaking and other clients.

3. Financial Management: Effective cost control and budget adherence.

4. Compliance & Risk Mitigation: Ensuring 100% adherence to industry regulations and company policies.

5. Employee Development: Successful training and retention of high-performing team members.

6. Business Growth: Contribution to the company's expansion and market penetration.

Contact:

Vijay

+65 93864399

R1768305

Tell employers what skills you have

Strategic Planning
Leadership
Operational Analysis
Japanese to English Translation
Financial Management
Process Improvement
Operations Management
Risk Management
Administration
Compliance
Team Leadership
Monitor Budgets
Process Optimization
Customer Service Excellence
Cost Control
Japanese
Service Delivery

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