Service Manager

2 weeks ago

Singapore DICKSON AUTO CARE CENTRE PTE. LTD. Full time
Roles & Responsibilities

We are seeking a Service Manager responsible for leading frontline team performance through daily coaching and support, driving service revenue, and ensuring outstanding customer satisfaction. This leadership role demands hands-on experience in technical servicing, accident claims handling, and customer service.

Candidates who do not meet the full managerial requirements may be considered for the Aftersales Assistant Manager position, with the remuneration package adjusted accordingly.

Why Join Us?

  • Opportunity to inspire and lead a high-performing Aftersales team, guiding Service Advisors, Claims Advisors, and Administrators to deliver excellence and drive results
  • We embrace and support the transition from ICE vehicles to EVs
  • Gain valuable experience working in an authorised workshop for EVs, staying ahead in the automotive industry
  • We are expanding as an Authorised Reporting Centre and Authorised Workshop for more insurers
  • Enjoy opportunities for professional development and advancement
  • Work in a well-equipped, air-conditioned workspace located in a prime area for a convenient commute

Core Responsibilities:

  • Lead, mentor, and support a dynamic aftersales team inclusive of Service Advisors, Claims Advisors and Administrators
  • Monitor and improve performance metrics such as customer satisfaction, sales, and service efficiency
  • Oversee the advisory process for vehicle servicing and repair coordination between the frontline and Technicians team
  • Supervise the claims advisory process, ensuring accurate insurance reporting, coordination with insurers and Bodyshop, and timely accident repair services
  • Support Advisors in liaising with insurers, Bodyshop, and customers to maintain clear, up-to-date communication
  • Handle escalated customer issues and ensure high service quality
  • Identify and expand aftersales revenue streams through optimised service packages, repair offers, and parts sales
  • Support continuous improvement, operational efficiency, and technology adoption
  • Provide operational support during peak periods or staff absences

Job Requirements:

  • Minimum NITEC in a related course of study with at least 5 years of relevant experience in the automotive field, with at least 2 years in a supervisory or managerial role
  • Equivalent professional certification holders with relevant experience are welcomed too
  • Proven track record of team leadership, customer satisfaction, and achieving service revenue targets
  • Strong understanding of automotive service operations, repair processes, and workshop coordination
  • Familiarity with insurance claims processes, accident reporting, and Bodyshop operations is a plus
  • Strong interpersonal and communication skills
  • Conflict resolution and problem-solving skills
  • Proficient in Microsoft Office, particularly MS Excel
  • Flexible, friendly, helpful nature & team player
Tell employers what skills you have

Negotiation
Coaching
Management Skills
Sales
Leadership
Microsoft Office
Aftersales
Claims Handling
Analytical Skills
Conflict Resolution
damage control
Vehicles
After Sales Support
Team Leadership
Automotive Industry
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Business Development

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