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Junior Sommelier for New Outlet

4 weeks ago

Singapore BURNT ENDS RESTAURANT PTE. LTD. Full time
Roles & Responsibilities

Come Join the Burnt Ends Hospitality Group

Founded by Chef-Owner Dave Pynt, Burnt Ends is a modern barbecue restaurant in Singapore's Dempsey Hill serving modern Australian barbecue and boutique wines and spirits in a fun, relaxed atmosphere. At the heart of this modern barbecue restaurant is an open kitchen concept with a custom four-tonne, dual cavity oven, and four elevation grills. Burnt Ends writes new menus daily and believes that there is magic that comes from cooking with wood.

We're now growing and opening a brand new outlet in Jewel As we expand, we're looking for passionate, service-driven individuals to join our opening team and help us bring the Burnt Ends experience to a new location.

Job Responsibilities:

  • Provide expert wine recommendations and pairings to complement menu items.
  • Educate guests about wine origins, flavor profiles, and proper tasting techniques.
  • Conduct tableside wine service, including decanting and pouring.
  • Operating Point of Sales (POS) Systems when managing beverage order
  • Interact with customers to assess customers' satisfaction levels for customer experience improvement
  • Inspect the adherence of customer service standards
  • Ensure proper storage, handling, and inventory management of wines.
  • Regularly update the wine list to reflect seasonal availability and trends.
  • Analyse customers' feedback to ascertain customer service delivery gaps
  • Monitor the execution of initiatives under customer loyalty strategies
  • Opening, operating and closing of shifts
  • Conduct daily reconciliation of sales
  • Implement strategies to achieve sales targets
  • Monitor inventory level to ensure consistent supplies
  • Suggest areas for continuous improvement within the team
  • Any ad hoc duties as assigned

Job Requirements:

  • Minimum 1 year of experience in a restaurant or wine-focused position
  • No min cert required
  • Excellent problem-solving and customer service skills
  • Exceptional communication and interpersonal skills
  • Willingness to work during peak hours, including nights, weekends, and holidays
  • An advanced education or certification in wine studies that is service minded (CMS or WSET) is a bonus but not expected
  • Ability to work in a fast-paced environment and carry boxes
  • 5 day work week (44 hours per week)
  • Only Singaporean and Permanent Residents may apply

Benefits:

  • Medical insurance
  • Dental coverage
  • Monthly incentives
  • Annual performance bonus
  • Strong growth and development opportunities
  • 12 days Annual leave + 1 day Birthday leave
  • 1.5x OT pay for hours worked beyond 44 hours per week

If you're passionate about food, love working with a great team, and want to be part of something new and exciting, we'd love to meet you Apply now and be part of our new opening

Tell employers what skills you have

Customer Service Skills
Customer Service Delivery
Labels
Customer Experience
Interpersonal Skills
Customer Loyalty
Inventory
Fine Dining
Wine Tasting
Inventory Management
Wine
Customer Service
Audit
Hospitality
Winemaking