Student Support Coordinator

2 weeks ago

Singapore HWA INTERNATIONAL SCHOOL PTE. LTD. Full time
Roles & Responsibilities

Why Join HWA International School?

At HWA, we're committed to nurturing a supportive, forward-thinking environment that values both student success and professional growth. As a member of our team, you'll play a vital role in delivering exceptional service to students and families, while contributing to impactful marketing efforts that expand our global reach.

HWA International School is seeking a proactive and detail-oriented Student Support & Marketing Executive to join our team. This role is integral in ensuring a smooth experience for prospective and current students, while also supporting the school's marketing and promotional initiatives.

The ideal candidate is a team player who thrives in a dynamic environment, demonstrates strong communication skills, and is passionate about both student engagement and school marketing strategies.

Key Responsibilities:
Student Support:
  • Respond to all enquiries (email, telephone, and walk-ins), providing relevant information and guidance to prospective students and their families.
  • Assist the Manager with all student admissions processes, including contracts, student pass applications, insurance coverage, and other administrative tasks.
  • Maintain accurate and up-to-date records in student files and admissions databases for management review.
  • Coordinate with internal departments to facilitate smooth student transfers and onboarding.
  • Work closely with Finance on student fee matters, such as tuition payments and agent commissions, ensuring compliance with procedures.
  • Conduct surveys to gather student feedback, collate results, and prepare reports for analysis.
  • Participate in school events, committees, and provide support where required in enhancing the overall studentexperience.
Marketing:
  • Plan and coordinate school tours for prospective students and parents, including scheduling, staff liaison, and on-site arrangements.
  • Support the development and implementation of marketing strategies to promote the school, including agent coordination and partnership outreach.
  • Prepare slides, presentations, and seminar materials for marketing events.
  • Create brochures and other marketing materials, ensuring alignment with the school's brand and seeking necessary approvals.
  • Organise and participate in local and overseas marketing events, including open houses, roadshows, and school promotions in collaboration with agents, parents, and internal teams.
Requirements:
  • 2–3 years of relevant experience, preferably in the education industry.
  • Bachelor's degree or diploma in a relevant field.
  • Strong organizational and interpersonal skills with a cheerful and positive attitude.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Excellent written and spoken communication skills.
  • Knowledge or experience in marketing will be an added advantage.
Tell employers what skills you have

Assisting students
Interpersonal Skills
Support students
Communication Skills
Administrative Support
student attendance
Team Player
Customer Service
Student Development
Able To Work Independently

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