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Operations Manager, EMS

2 months ago

Singapore COSEM SAFETY & SECURITY SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:


Plan, implement and manage an expanding Emergency Medical Service (EMS) as follows:


Operations:

  • Monitor EMS operations to ensure compliance with KPIs.
  • Maintain ambulance crew's professional competence.
  • Perform any other assigned tasks.

Human Resource Planning:

  • Develop training programs and career paths for ambulance crews.
  • Recruit and place staff as needed.
  • Establish organizational structures.
  • Delegate tasks and responsibilities.
  • Create work schedules.
  • Supervise and evaluate staff performance.

Finance:

  • Manage payroll, including accrued employee benefits.

Logistics:

  • Coordinate medical supplies stocking and movement.
  • Ensure quality and maintenance of medical equipment and ambulances.

Communication:

  • Conduct regular meetings with crews.
  • Provide counselling to staff facing work-related issues.
  • Act as the primary contact for staff feedback.
  • Serve as liaison officer with SCDF.

Training:

  • Conduct training to maintain professional competency.
  • Coordinate training schedules and prepare staff for tests and courses.

Clinical Audits:

  • Perform monthly clinical audits as required by SCDF and specified categories of patients.
  • Manage and achieve clinical audit KPIs.

Job Requirement:

  • Minimum 5 years’ experience in the EMS prehospital industry.
  • Minimum diploma qualification.
  • Previous experience in healthcare management preferred.
  • Possess strong leadership skills in working with clinical and non-clinical staff.
  • Excellent interpersonal and problem-solving skills.
  • Ability to manage multiple concurrent projects and teams.
  • Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
  • Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
  • Self-motivated with initiative and ability to work independently.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.


Tell employers what skills you have

Emergency Medical
Influencing Skills
Verbal Communication
EMS
Ability To Work Independently
Payroll
Healthcare Management
Employee Benefits
Audits
Human Resource
Ambulance
Audit

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