Desktop Support Engineer

4 weeks ago


Singapore ADOMITA TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

1. Address user tickets regarding hardware, software and networking

2. Walk customers through installing applications and computer peripherals

3. Ask targeted questions to diagnose problems

4. Guide users with simple, step-by-step instructions

5. Conduct remote troubleshooting

6. Test alternative pathways until you resolve an issue

7. Customize desktop applications to meet user needs

8. Record technical issues and solutions in logs

9. Direct unresolved issues to the next level of support personnel

10. Follow up with clients to ensure their systems are functional

11. Report customer feedback and potential product requests

12. Help create technical documentation and manuals


Tell employers what skills you have

Outlook
Technical Documentation
Mac
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Active Directory
Windows 7
Computer Hardware
Networking
Operating Systems
Windows
ITIL
Technical Support

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