ServiceNow Delivery Lead

4 weeks ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Roles & Responsibilities

We are looking for a suitable candidate :


- Lead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery
- Serve as the primary point of contact for clients, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle.
- Collaborate with clients and internal stakeholders to design innovative and effective ServiceNow solutions that address business challenges and drive value.
- Ensure that delivered solutions meet quality standards, adhere to best practices, and align with ServiceNow platform capabilities.
- Identify and mitigate project risks, proactively addressing issues to prevent delays or escalations.
- Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools.

Minimum of 8 years of experience in ServiceNow implementation and delivery


Tell employers what skills you have

Customer Service Management
HTML
Scrum
SOAP
REST
Business Analysis
Knowledge Management
Scripting
JavaScript
UI
JIRA
Configuration Management
ServiceNow
AGILE frameworks
Project Delivery
Service Delivery
Business Requirements

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