In-Room Dining Order Coordinator

2 weeks ago

Singapore FOUR SEASONS HOTEL SINGAPORE Full time
Roles & Responsibilities

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:

In-Room Dining Order Coordinator

The In-Room Dining Order Coordinator is an essential member of the Food & Beverage team dedicated to providing exceptional and memorable dining experiences to our guests.

What you will do:

The In-Room Dining Order Coordinator provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Anticipate guests' needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.

  • Guest Interaction: Provide courteous and efficient service, using proper telephone etiquette and addressing guests by name. Greet guests warmly, ascertain their satisfaction and handle any complaints or requests promptly. Recognize and personalize interactions, enhancing guest experience.
  • Order Management: Accurately take and process guest orders through various channels, ensuring all necessary details are recorded. Communicate orders and special requests to the kitchen and manage timely delivery while maintaining food quality standards.
  • Menu Knowledge: Make informed recommendations on menu items, including food and wine pairings, preparation methods, and delivery timelines. Actively promote food and beverage offerings through upselling.
  • System and Record Management: Input orders into hotel systems (Micros/Golden), maintain guest profiles, and update daily amenities. Ensure accurate reconciliation of guest checks, charges, and gratuities.
  • Collaboration and Coordination: Work closely with other departments, such as Front Desk, Housekeeping, Executive Office, and Stewarding, to ensure seamless operations.
  • Operational Support: Complete opening and closing tasks, manage inventory and supplies, and support F&B outlets or private functions as needed for operational efficiency.
  • Safety and Compliance: Respond appropriately to emergencies, report accidents promptly, and comply with safety and operational standards.

What you bring:

  • Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant.
  • Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service.
  • Skilled in building and maintaining relationships across departments and with guests.
  • The ability to multitask and prioritize is also essential for this position.
  • Adaptable to working in a fast-paced environment and be attentive.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays

Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Upselling
Ingredients
Microsoft Office
Microsoft Excel
Leisure
Food Quality
Inventory
VIP
Approachable
Attentive
Adaptable
Wine
Cashiering
Customer Satisfaction
Customer Service
Service Excellence
Food Service
Hospitality

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