Operations Manager – In-Floor Client Engagement

5 days ago


Singapore ZHONG YUE (PTE. LTD.) Full time
Roles & Responsibilities

Position Overview:
Giggle Hospitality is looking for an experienced Operations Manager to oversee the management and deployment of a part-time workforce to partner hotels. This role is critical in ensuring smooth operations during major deployments and maintaining strong client relationships. The ideal candidate will have a background in hospitality, excellent leadership skills, and a commitment to service excellence. Weekend availability is essential to meet operational needs during peak times.

Key Responsibilities:

  1. Managing the Part-Time Workforce:Coordinate and manage a pool of part-time staff for seamless deployment to partner hotels.
    Ensure staff are well-briefed, trained, and positioned appropriately for their roles.
    Monitor staff performance and provide support to maintain service excellence.
  2. On-Site Operations:Serve as the main point of contact for partner hotels during deployments.
    Conduct on-site visits to oversee operations and address real-time issues.
    Troubleshoot and resolve challenges during high-pressure situations.
  3. Client Engagement and Relationship Management:Build and maintain strong relationships with partner hotels, ensuring their satisfaction with Giggle’s part-time staffing solutions.
    Actively seek feedback from clients to improve service delivery.
  4. Deployment Oversight:Oversee large-scale setups and events, working closely with hotel management teams.
    Ensure that the right staff are deployed based on client requirements and event needs.
  5. Weekend Commitment:Be available for on-site visits and operational oversight during peak times (Friday to Sunday).

Qualifications:

  • Mandatory: A degree or diploma in hospitality management or a related field.
  • Proven experience in hospitality, preferably in roles involving operations or workforce management.
  • Strong leadership and communication skills to effectively manage part-time staff and build client relationships.
  • Ability to work a flexible schedule, with a focus on weekends.
  • Familiarity with Giggle’s platform and services is a plus.

Skills and Competencies:

  • Excellent organizational and time management skills.
  • Leadership abilities to guide and motivate part-time staff.
  • High emotional intelligence to navigate client relationships and resolve conflicts.
  • Proactive problem-solving mindset and attention to detail.

Why Join Giggle Hospitality?

  • Be part of a forward-thinking company revolutionizing part-time staffing in the hospitality industry.
  • Collaborate with prestigious hotel brands to deliver exceptional service.
  • Enjoy competitive compensation and opportunities to grow in a dynamic environment.

Tell employers what skills you have

Leadership
Hospitality Industry
Hospitality Management
Attention to Detail
Emotional Intelligence
Workforce Management
Communication Skills
Service Excellence
Hotel Management
Service Delivery
Hospitality

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