![M.R.N F&B PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Food & Beverage Supervisor
4 weeks ago
Job Responsibilities
- Report to Restaurant Manager
- Maintain outlet service quality and display good customer relation skills
- Ensure food quality and presentation are up to standard and manage service recovery
- Manage peak periods effectively with good hosting and queue management skills
- Display good supervisory skills with ability to assign and delegate duties among staffs
- Plan outlet schedule and deployment
- Manage staff discipline and performance issues
- Execute outlet administrative duties and management reporting
- Maintain restaurant hygiene and upkeep
- Achieve sales target and manage maintenance, labour and food cost
- Improving procedures and systems
- Conducting basic training and ensure SOPs are adhered to
- Motivate team members and maintain a high level of team cohesiveness
- Manage site/outlet and equipment maintenance
- Any other duties assigned
- Coordinate & assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
- Planning of the daily outlet operations in the absence of Manager.
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
- Take F&B orders according to customer requirements and preferences.
- Deliver F&B services in accordance to departmental standards and procedures.
- Ensure that all F&B are served according to service standard.
- Upsell & promote F&B offers at every available opportunity in order to maximize sales revenue.
- Apply necessary precautions with regards to the resturant food safety and hygiene standards
- Facilitate the smooth running of the department through adequate supply of materials and equipment.
- Handle customer complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
- Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management.
- Assist other F&B outlets with their operations during peak times or when required.
- Check the outlet/back of house cleanliness to ensure that it is in compliant with F&B sanotation and hygiene rules & regulations.
Qualifications / Experience
- Minimum 2 years of relevant experience in a similar capacity
- Working knowledge of MS Excel, Word, Powerpoint
- Good communication and customer contact skills
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
Tell employers what skills you have
Management Skills
Sales
Food Safety
Food Quality
Customer Contact
Supervisory Skills
Service Recovery
PowerPoint
Equipment Maintenance
Excel
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