Salesforce Business Analyst

4 weeks ago

Singapore CAPGEMINI SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.



We have an exciting opportunity for a Salesforce Business Analyst to join us in Singapore.



Job responsibilities:

  • Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements
  • Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
  • Translate technical limitations to the end-users and collaborate to find alternative workarounds.
  • Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
  • Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
  • Analyse feedback from end users, document and collaborate with developers for improvement.
  • Create, update and maintain documentation of business processes, workflows and user guides.
  • Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
  • Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.


Requirements:

  • Salesforce Administration Certified
  • Experience working in an Agile/SAFe Environment
  • Knowledge or understanding of project lifecycle.
  • Knowledge or working experience in logistics is preferred but mandatory.
  • Proficient in Microsoft applications, including Visio
  • Excellent communication and active listening skills with people from diverse culture and background.
  • Strong documentation and writing skills
  • Excellent analytical and problem-solving capabilities.
  • Strong sense of ownership for project/tasks and responsibility.
  • Always begin with an end in mind with strong desire to make our customers happy.



Let's talk about what's in it for you


Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.


As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:


Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.


Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.


Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.


Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.


Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.


Tell employers what skills you have

Agile Methodolgy
user requirements
Salesforce.com
Salesforce
User Stories
Business Analysis
Agile
business user requirements
Salesforce.com Certified Administrator
Salesforce.com Administration
Agile Scrum
User Acceptance Testing
Business Analyst
Salesforce Administrator

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