Senior Operations Manager

4 weeks ago

Singapore SPACECAPE TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

Operational Management & Business Development:

· Oversee daily operations to ensure smooth and efficient functioning.

· Develop and execute business development strategies tailored to the Middle East market, aligning with local policies and user needs.

· Monitor key performance indicators (KPIs) and metrics to evaluate operational performance.

· Identify areas for process improvement and implement strategies to enhance efficiency and productivity.

· Cultivate and nurture a community to optimize engagement with targeted users, foster user relationships, and drive revenue growth.

· Lead operational initiatives including influencer and community recruitment, support, expansion, and user interaction design to enhance user activity and market penetration.

Team Leadership and Management:

· Establish and oversee the overseas operation BD team, ensuring effective planning, training, and performance management.

· Foster a positive and collaborative work environment.

· Conduct performance evaluations and provide constructive feedback.

Strategic Planning:

· Collaborate with senior management to develop and execute operational strategies aligned with business objectives.

· Analyse market trends and competitor activities to inform strategic decisions.

· Prepare and manage operational budgets, ensuring cost-effective operations.

Customer Focus:

· Ensure high levels of customer satisfaction by maintaining service quality and addressing customer concerns promptly.

· Develop and maintain strong relationships with key clients and stakeholders.

· Implement customer feedback mechanisms to continuously improve service delivery.

Compliance and Risk Management:

· Ensure compliance with regional regulations, industry standards, and company policies.

· Identify and mitigate operational risks.

Supply Chain and Logistics:

· Oversee supply chain and logistics operations to ensure timely and cost-effective delivery of products and services.

· Manage relationships with suppliers and vendors to ensure quality and reliability.

· Optimize inventory management processes.

Technology and Innovation:

· Leverage technology to streamline operations and enhance efficiency.

· Stay updated with emerging technologies and industry trends.

· Drive innovation initiatives to improve operational processes.

Data Management and Analysis:

· Oversee the collection, organization, and analysis of data.

· Offer recommendations grounded in data analysis, ensuring data integrity and accuracy.

· Facilitate informed decision-making by leveraging data-driven insights.

Market Research:

· Conduct comprehensive research on overseas competitors and industry trends.

· Refine strategies and seize market opportunities based on research findings.



Job Requirements:

· Master's degree or higher in a relevant field.

· Minimum of 6 years of experience in social media application operations, including at least 5 years in a managerial role, preferably with expertise in platforms like Bigo, Mico, Uplive, LiveMe, or Yalla.

· Proven track record of successfully recruiting and supporting influencers and communities in the Middle East market.

· Proficiency in social media marketing and research methodologies, with a passion for analyzing operational data and staying abreast of industry developments.

· Strong understanding of regional regulations and business practices.

· Excellent leadership and team management skills.

· Strong analytical and problem-solving abilities.

· Exceptional communication and interpersonal skills.

· Fluency in Arabic and Chinese (reading and writing) would be an additional advantage to be able to collaborate with our Chinese and Middle East stakeholders ‘and colleagues.


Tell employers what skills you have

Market Research
Strategic Planning
Budgets
Process Improvement
Recruiting
Data Management
Supply Chain
Risk Management
Inventory Management
Compliance
Team Leadership
Customer Satisfaction
Customer Focus
Business Development
Performance Management
Service Delivery

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