![Ju Eng Home for Senior Citizens](https://media.trabajo.org/img/noimg.jpg)
Operations Manager
1 week ago
Roles & Responsibilities
- Key Responsibilities
- Operations Oversight:
- Manage and coordinate all aspects of daily operations within the nursing home, including housekeeping, maintenance, food services, and security.
- Develop and implement operational policies, procedures, and protocols to ensure smooth workflows and optimal efficiency.
- Monitor key performance indicators (KPIs) related to operations, identifying areas for improvement, and implementing corrective actions as necessary. - Staff Management and Development:
- Supervise and support departmental managers and staff members, providing guidance, training, and performance feedback.
- Collaborate with HR for recruitment, onboarding, and retention strategies to maintain a skilled and motivated workforce.
- Foster a positive work culture characterized by teamwork, professionalism, and continuous improvement. - Budgeting and Financial Management:
- Develop and manage the annual operating budget, ensuring fiscal responsibility and cost-effectiveness in all operational activities.
- Monitor expenses, revenue streams, and financial performance, adjusting as needed to meet budgetary goals.
- Identify opportunities for revenue generation or cost savings through process optimization and resource allocation. - Quality Assurance and Compliance:
- Ensure compliance with regulatory requirements, accreditation standards, and best practices in eldercare.
- Implement quality assurance programs to monitor and improve service delivery, resident satisfaction, and clinical outcomes.
- Conduct regular audits and inspections to assess compliance with safety, sanitation, and infection control protocols. - Resident and Family Engagement:
- Establish and maintain positive relationships with residents and their families, addressing concerns and soliciting feedback to improve services.
- Coordinate social and recreational activities to enhance the resident experience and promote socialization and well-being.
- Collaborate with healthcare providers and community resources to meet the diverse needs of residents, including medical, emotional, and spiritual support. - Emergency Preparedness and Risk Management:
- Develop and maintain emergency response plans and procedures to ensure the safety and security of residents, staff, and visitors.
- Conduct regular drills and training exercises to test emergency preparedness and response capabilities.
- Identify and mitigate risks related to facility operations, environmental hazards, and security breaches.
- Operations Oversight:
- Job Requirements
- Knowledge
- Bachelor's degree in Healthcare Administration, Business Management, or related field. Master's degree preferred.
- Minimum of 5 years of experience in healthcare operations management, preferably in a long-term care or nursing home setting.
- Knowledge of regulatory requirements and best practices in eldercare, particularly in Singapore. - Skills
- Strong leadership skills with the ability to motivate and inspire teams to achieve organizational goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in budgeting, financial management, and data analysis. - Ability
- Ability to prioritize tasks, manage multiple projects, and adapt to changing priorities in a dynamic environment. - Others
- This position typically operates in a healthcare facility environment, with regular office hours. However, flexibility in schedule may be required to address operational needs or emergencies.
- Occasional travel within Singapore may be necessary for meetings, trainings, or inspections.
- The Operations Manager may be exposed to stressful situations, including emergencies or conflicts among staff or residents, requiring strong leadership and decision-making skills.
- Knowledge
Tell employers what skills you have
- Licensing
- Data Analysis
- Analytical Skills
- Quality Assurance
- Interpersonal Skills
- Infection Control
- Operations Management
- Emergency Preparedness
- Administration
- Sanitation
- Vendor Management
- Emergency Response
- Pressure
- Audits
- Budgeting
- Process Optimization
- Team Player
- Regulatory Requirements
- Staff Management
- Service Delivery
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