L3 Support on Telecom Domain

4 weeks ago


Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

  • Minimum 5 years of experience in Communications Production and Operations.
  • Level 3 Support on ToIP and Visio incidents – Users support
    Participation in ToIP/Visio evolution and transformation projects
  • Business needs analysis in technical projects context – Functional requirements and technical specifications document realization
    Technical Service requests implementation – Configuration modification and expertise requests management
  • Migration or operation plan adjustment, validation and/or coordination
  • Change management, coordination and technical requests management
  • Maintenance in operational conditions (MRO) of ToIP/Visio infrastructures Obsolescence, capacity and vulnerabilities management

Skills

ToIP: Microsoft Teams, Direct routing, SIP, H323, Audiocodes SBC, ARM, OVOC, Cisco Call Manager, Call Manager Express, Unity Connection, Attendant Console, SME, Expressway, Voice Gateway, Jabber
Videoconferencing: CVI (Bluejeans, PexIP), MTR
LAN/WIFI: Switching/Routing
SD-WAN VeloCloud
Filtering/VPN/IPS: Palo Alto, Checkpoint, Fortinet


Tell employers what skills you have

Management Skills
Change Management
Jabber
ARM
Visio
Routing
Business Needs Analysis
Checkpoint
Incident Management
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