Senior Production Support Engineer with Payments Domain

4 weeks ago

Singapore Luxoft Full time

Project description

The Project is for the Large International Investment Bank, Fixed Income, and currencies line of business. It is planned to create a brand new Cash Settlement Engine (CSE). CSE will deliver a single cross-product settlement and payment initiation platform for cash products reducing the cost of ownership and improving operational efficiency. CSE should not be viewed as a standalone monolithic application running on its own dedicated infrastructure. Instead, CSE will form part of an Operations eco-system where a set of cooperating services will handle Cash Settlements, documentation (DICE), and Client Self Service. CSE will be hosted in the internal cloud with a clear glide path toward a future external cloud hosting solution.

Responsibilities

  • Resolve production incidents in a smooth and timely manner with minimal impact on business
  • Put controls and checks in place to monitor and smooth the functioning of production systems
  • Investigate and understand the cause of defects raised.
  • Stakeholder relationships across all groups within the Bank ensuring alignment to common objectives and fulfillment of criteria and requirements across the various businesses and units.
  • Member of the development/ implementation team (including off-shore) working on assigned tasks, projects, and initiatives.
  • Interacts with members and other functional teams including members of the offshore team
  • Work with team members participating in shadowing and training activities
  • Adhere to information controls and security frameworks/ procedures, including change and incident management process
  • Provide general administrative support to the team including meetings, knowledge transfer, and activity reporting
  • Candidate is expected to work in extended hours (shifts & weekends) on the need basis.
  • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
  • Day-to-day delivery and support of key treasury systems/initiatives
  • Work efficiently and prioritize system enhancement/upgrades

SKILLS

Must have

  • Must possess Production support experience 4+ years (L2/L3)
  • Bachelor/Masters Degree in Computers/Computer Applications
  • Must have Minimum of 2+ years experience in Payments Production Support (L2/L3)
  • Must have hands-on experience in SQL , Unix and Good Database knowledge
  • Should have worked in Monitoring in TWS and JIRA/Service now
  • Exposed to Cloud/GCP is added advantage
  • Having good communication, both in Verbal/Written.
  • Flexible to work in shifts (24*7 support), ready to support in night shift at least once in every month.
  • You must have very good Payments application knowledge/ experience in the Investment Banking domain

Nice to have

• Able to work with GCP. • Have used Google Console

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