Service Delivery Lead

7 days ago

Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time
Roles & Responsibilities

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

  • Lead and inspire a team of network infrastructure professionals across the APAC region.
  • Develop and execute strategic plans that align with our business and IT goals.
  • Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

  • Manage the lifecycle of network components, from planning to decommissioning.
  • Ensure compliance with industry standards for security, performance, and reliability.
  • Coordinate with the operations team to maintain high availability and performance of network infrastructure.
  • Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
  • Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

  • Lead contract negotiations and manage relationships with network service providers and hardware vendors.
  • Oversee procurement processes to ensure cost-effectiveness and budget adherence.
  • Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

  • Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
  • Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

  • Identify and mitigate risks, including security vulnerabilities and service disruptions.
  • Ensure compliance with regulatory requirements and internal policies.
  • Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

  • Drive initiatives to enhance network performance, reliability, and security.
  • Stay updated on industry trends and emerging technologies.
  • Foster a culture of innovation and excellence within the team.

Transition Management

  • Act as a bridge between project and operations teams to ensure smooth transitions.
  • Develop strategies for seamless handovers of new or upgraded infrastructure.
  • Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

  • Oversee the inventory of network components, ensuring accuracy and completeness.
  • Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

  • 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
  • Proficiency in network monitoring, management, and asset tracking tools
  • Excellent problem-solving, communication, and customer service skills
  • Strong analytical and financial management abilities
  • Proven experience in vendor management, procurement, and contract negotiations and vendor billing
  • Experience in capacity planning and management
  • Ability to work independently and as part of a cross-functional team

Skills And Competencies

  • Deep knowledge of network infrastructure components.
  • Proven contract negotiation and vendor management skills.
  • Exceptional leadership and team management abilities.
  • Strong project management skills, able to handle multiple initiatives.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving capabilities.

Desired Skills:

  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field
  • Certifications such as ITIL, PMP, or CCNA
  • Experience with cloud-based networking, software-defined networking (SDN), and virtualization
  • Knowledge of financial industry regulations and compliance requirements
  • Project management experience in network infrastructure projects
  • Proven leadership experience



Tell employers what skills you have

Leadership
Network Engineering
Hardware
Information Technology
Procurement
Networking
Accountability
ITIL
Virtualization
Delivery Management
Service Delivery
Contract Negotiation

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