Consultant (IT)
3 weeks ago
Job Duties
- Ensuring a high level of quality in the services provided by the company
- Involved in the quality assurance and service level agreement of maintenance projects
- Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
- Work with the project team to ensure that all fixes for maintenance of projects on time
- Manage and ensure timely completion of projects
- Liaising with clients to discuss and identify their project requirements
- Evaluate and resolve any discrepancies and problems that arises during project delivery
- Actively engaging customers to find out their level of satisfaction with the services provided
- Initiate processes to improve the service level provided by the company
- Analyze, remove, and proactively work with the team to meet quality standards, project milestones, and business objectives
- Ensure project output consistently meets requirements and standards
Qualifications and Skills
- Minimum Degree in Information Technology, Computer Science or equivalent.
- Preferably at least 2 years of experience in IT Software or related field.
- Working knowledge in MS Office, Project Management
- Able to handle multiple tasks/projects simultaneously.
- Customer-oriented person with excellent communication skills, both written and verbal.
Excellent Communication Skills
Microsoft Excel
Quality Assurance
Interpersonal Skills
Information Technology
MS Office
Project Management
Communication Skills
Consulting
Business Development
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