Team Leader, Telecommunications

2 days ago

Singapore FOUR SEASONS HOTEL SINGAPORE Full time
Roles & Responsibilities

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role:

Team Leader, Telecommunications

As a key support to the Reservations and Communications Manager, the Team Leader, Telecommunications oversees the daily operations and team members within the Communications department. Leading by example, this role is responsible for training and guiding the team to ensure seamless, efficient, and professional management of all communication channels within the hotel. Their hands-on leadership ensures exceptional guest service, aligning with the hotel's standards. Additionally, the Team Leader provides training and guidance on the sale, inventory management, and accounting of Gift Shop retail items, driving both operational excellence and customer satisfaction.

What Will You Do:

Operational Excellence & Leadership:

  • Lead by example, supervising and guiding the Communications team to uphold service excellence.
  • Train Communications Agents and other personnel on switchboard operations, telephone etiquette, and department procedures.
  • Ensure all team members execute tasks efficiently and in line with Four Seasons' policies.

Team Management & Scheduling:

  • Work on rotating shifts, including overnight shifts, with flexibility in scheduling.
  • Oversee staffing and scheduling to provide optimal guest service within budget guidelines.
  • Maintain high morale through fair leadership, continuous feedback, and strong team engagement.

Technical & Equipment Management:

  • Be fully knowledgeable in the operation and use of all Communications department equipment.
  • Maintain records of department equipment, documenting any changes, additions, or removals.
  • Report and track telephone and equipment issues, ensuring timely resolution.
  • Check and maintain all guest, house, and back-of-house phones in working order.
  • Coordinate special telephone requirements for guests in meeting rooms or guest rooms.

Guest Experience & Incident Management:

  • Handle guest concerns and telephone inquiries with sound judgment and professionalism.
  • Maintain composure during emergencies, ensuring effective communication with key hotel and emergency personnel.
  • Take ownership of guest-related incidents and ensure complete follow-up.

Retail & Inventory Oversight:

  • Manage inquiries and sales for Four Seasons beds, pillows, and linens, coordinating delivery and shipments.
  • Oversee the sale and inventory of Gift Shop sundry and miscellaneous items, ensuring accurate month-end reporting.

Collaboration & Communication:

  • Maintain strong relationships with all departments to ensure seamless operations.
  • Attend and conduct meetings as required to enhance department performance.

What you bring:

  • Preferably with a Diploma in Hospitality or its equivalent
  • Three (3) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
  • Excellent interpersonal and communication skills
  • Good organisational skills, ability to prioritize workload and handle pressure
  • Passion and curiosity in the luxury market; Guest-centricity and understanding the importance of guest preferences
  • Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Schedule & Hours: This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.

Tell employers what skills you have

Harbour
Leadership
Operational Excellence
Inventory
Inventory Management
Telecommunications Management
Telephone Systems
Team Management
Telecommunications
Communication Skills
Customer Satisfaction
Team Leader
Telecommunications Consulting
Scheduling
Service Excellence
Incident Management

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