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Technical Leader

4 weeks ago

Singapore HITACHI SUNWAY INFORMATION SYSTEMS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities: -


[Mandatory (System Integration)]

  • To oversee and coordinate all technical and design matters as well as liaise and attend meetings with client and consultants
  • Facilitate and provide technical direction for the development, design, and systems integration from definition phase through implementation.
  • Recognizes system deficiencies and implements effective solutions.
  • Initiates and implements development plans and revises as appropriate to meet changing needs and requirements.
  • Assure the smooth running, optimization and integrity of IT infrastructure, applications systems, and IT peripherals in production environment.
  • Present solutions to technical issues and ensure the delivered solution meets the technical specifications and design requirements.
  • Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager across multiple projects.
  • Possesses wide knowledge of server and internet systems architectures and accurately suggests the use of the appropriate technology for the application.


[Mandatory (Desktop Support)]

  • Provide support and troubleshoot to end user operating system, first level enterprise business application and miscellaneous software applications.
  • Installation, maintenance of other computer peripherals such as printers, modems, hardware devices and drivers.
  • Support installation, uninstallation, configuration, technical support, troubleshooting and resolution to users for necessary software.
  • Support end user computing platforms, mobile devices, printing and miscellaneous hardware.
  • Testing of computers and ensuring that computer systems are functional.
  • Supply onsite and remote technical assistance (remote support tool, phone, email, etc)during and beyond regular business hours.
  • Rectify end user issues and provides documented solutions.
  • Configuring and monitoring operating system software and servers. (Windows OS)
  • Understand the IT and security policy in customer’s environment and guide and explain to the end user.
  • Maintain proper preventive maintenance records and ensure works carryout are compliance with the processes and standards.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support
  • To provide tire 1 and tire 2 support for hardware and software and collaborate with third level support to prevent system downtime.
  • Maintain the support record in timely manner with predetermined method and update ticketing system timely.
  • Escalate to the team and management for the issues with large impact on users or with large scape impact on IT operation.
  • Give suggestion and proposal on customer’s environment or operation if any.
  • Any other duties as and when required by the management from time to time.
  • Collaborate with other delivery teams such as IT security, sales, network, and system.


[Preferable]

  • Provide onsite and remote support and troubleshot for network-related equipment.
  • Provide assessment to customer’s request for change (such as enhancements, expansion, relocation, de-provisioning) related to network infrastructure and services.
  • Perform maintenance and lifecycle tasks for network equipment such as firmware upgrade, software update, turn off/on equipment after power maintenance, health & capacity checks, support hardware tech refresh vendors & service migration, etc.
  • Prepare and track product vulnerabilities and End-of-Life/End-of-Support notices.
  • Provide supporting documents for customers’ internal/external audit.


[Non-technical skills]

  • Forward looking, and able to communicate with technical and non-technical users alike, customer service oriented and determination to deliver customer satisfaction.
  • Ability to deliver quality work independently under pressure and project timelines.
  • Individual contributor, with a teamwork focused mindset.
  • Adaptable to work in a non-deskbound role that requires travelling to customer’s site.

Tell employers what skills you have

Customer Service Oriented
Preventive Maintenance
Troubleshooting
Technical Assistance
Hardware
Ticketing
System Integration
Technical Direction
Systems Integration
Windows OS
Pressure
Firmware
Operating Systems
Mobile Devices
Technical Design
Technical Support

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