Customer Site Leader

2 weeks ago

West Singapore Thermo Fisher Scientific Full time

Job Title:
Site Leader, Managed Services, Singapore

Reports To:
Manager, Enterprise Services, SEA and Taiwan

Position Location:
South West Singapore
***
Position Summary:This is a front-line leadership role which involves supervision and supporting various Team Leaders and their staff to provide sustainable and reliable Scientific Support Services, not limited to testing laboratories at customer site. They must develop good leadership and training models to achieve this. In addition, this technical management role has various levels of responsibilities to implement practical process improvement in the laboratory to achieve higher productivity while ensuring strict adherence to required safety and quality assurance guidelines.

Accountabilities and Responsibilities

  • Grow, drive and deliver values to customers and onsite team to ensure a sustainable and long term committed engagement with them.

This can be achieved through the following areas:

Site Operation and Management
Proper set-up and implementation of Statement of Work (SOW) to handle customer's expectation and needs.

Ensure that the Team Leaders in various scientific fields (Chemical, Microbiology, Molecular Biology, Regulatory and Engineering etc.)

and their respective teams to operate:

  • In compliance with the customers' approved testing protocols and corresponding training criteria as well as equipment maintenance and calibration protocols to meet customers' operational and quality objectives and key performance index (KPI).
  • Within the service scope of work as agreed upon in the SOW with customers.
  • Under safety working environment onsite.
Monitor and assess operation and project execution resources and workload. Review any adjustments required periodically with manager, team leaders and customers. Demonstrate a high level of customer focus and responsiveness including direct interaction with customers.

Site Service Delivery Quality
Develop and maintain processes for product testing, meticulous document control, management, and verification for accuracy.

Develop on-site Quality Management System (QMS) metrics to monitor the progress and success of the system

Active collaboration with customer's operational teams in resolving quality and procedural variances.

Site Team Performance Develop and maintain team performance measures with company's human resource system and tools


Actively engage, mentor and develop staff within a diverse team environment which includes identifying and grooming of potential leaders and planning for technical and soft skill trainings.

Ensure required training for staff is current and appropriate

Practical process improvement
Conceive, lead, run and participate in cost, productivity and quality improvement initiatives

Track and translate process improvement initiatives into hard and soft cost savings

  • To actively and positively participate in all cross functional teams to which appointed

Qualifications and Requirements

  • Tertiary Science Qualification, preferably in Chemistry, Biosciences, Chemical Engineering and / or similar field of study
  • Minimum of 3 years of service experience in supervisory or management roles within the laboratory services or operational environment with excellent track records
  • Preferably knowledgeable in chemical, quality management and laboratory safety management
  • Systematic and meticulous with good project management experience (scoping, planning, implementation and resource management)
  • Has experience in working with customers and crossfunctional teams in communicating and implementing required changes
  • Independent, selfmotivated and adaptable in a dynamic environment
  • Team builder/motivator and great teammate with excellent problemsolving skill
  • Interactive with excellent written and oral communications
  • Good organizational and coordination skill to multitask and meet deadlines as needed

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