See more Collapse

IT helpdesk associate

1 month ago

Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Ensure Email Backlogs are cleared before the following day start of business.


Tell employers what skills you have

Troubleshooting
Advertising
Classroom
Customer Experience
Hardware
Service Level
Service Desk
Business Services
Revolution
Windows
Team Lead
Customer Service
Debugging
Customer Service Experience
Technical Support

We have other current jobs related to this field that you can find below

  • Customer Service Helpdesk

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Customer Service Helpdesk (L1 Support) (102):Responsibilities: Perform followups to ensure problems have been resolved. Communicate problems and issues through weekly update in meeting Provide suggestion and solution to user Work with technology/ support or PMO in resolving issues Understand and record issues for tracking or investigation purpose based on...

  • Helpdesk Ops Support

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Helpdesk Ops Support (102):Responsibilities:- man the project mailbox- response/provide advise to users for issue raised- maintain and categorize incident logs in CRM- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA- compile weekly/monthly statistics for reportingRequirements: Educational Qualification: Diploma...

  • Helpdesk Support Technician

    2 weeks ago

    Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...

  • IT Helpdesk Engineer

    2 weeks ago

    Singapore SMART FORTE CONSULTING LLP Full time

    End user support Assist in Operating Systems Migration and related support. Support, troubleshooting, diagnosis of hardware and software problems. Responsible for correcting all problems associated to supported list of End User Equipment and Software. Provide accurate and timely documentation in IT Service Management Tool. Closing all assigned and resolved...

  • Helpdesk Engineer

    2 weeks ago

    Singapore Jobster Pte Ltd (EA License No: 06C5060) Full time

    Job Summary:Requirements:High school diploma or equivalent; relevant certifications or associate/bachelor's degree in IT-related field is a plus.Proven experience in a customer service or technical support role, preferably in a helpdesk or service desk environment.Solid understanding of computer systems, hardware, software, and peripherals.Excellent...

  • Desktop Support Engineer

    2 weeks ago

    Central Singapore Total IT Global Full time

    **ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...

  • IT helpdesk associate

    2 weeks ago

    Singapore ITCAN PTE. LIMITED Full time

    Roles & ResponsibilitiesProvide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.Furnish and submit timely updates to customers on...

  • Analyst / Associate - System Operations & Field Support

    1 month ago

    Singapore Mizuho Bank Full time

    Overview of Division/Department Singapore Administration Department System Operation and Filed support section is in chare of following. 1. System Operation( Both for production and UAT) 2. Helpdesk and desktop support 3. Market related application support Company Profile A LEADING GLOBAL BANK, WITH ONE OF THE LARGEST CUSTOMER BASES IN JAPAN, AND A...

  • Desktop Engineer

    1 month ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Perform Asset Management of Infrastructure and Computing Devices Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware. Work with 3rd parties vendors Provide Training, Coaching and orienting users on how to use computer devices. Be responsible for completing assigned...

  • IT Helpdesk Engineer

    2 weeks ago

    Singapore PEAK OCEAN PTE. LTD. Full time

    Responsibilities: Provide daytoday technical support to end users and ensure the smooth running of computers, network devices and printers. Handle asset management, maintain inventory and liaise with vendors Maintain and monitor office network infrastructure, IT security and antivirus tools Other duties include performing first level troubleshooting and...

  • Helpdesk Engineers

    2 weeks ago

    Singapore Career Edge Asia Pte Ltd Full time

    Salary Range: $3.5K - $4.5K / AWS / VB:- Normal working hours:- Many Openings: To deploy, troubleshoot, maintain and support IT infrastructures including LAN, WAN, firewall, servers, storage and associated network devices. To handle system defects and integration and performance issues Ensure continuous delivery of IT services through oversight of service...

  • Aws Solution Architect

    1 month ago

    Singapore Power It Full time

    : Design and Implement systems that arehighly available, scalable, and self-healing on the AWS platform Design, manage, and maintain tools toautomate operational processes on AWS Automate security controls, governanceprocesses, and compliance validation on AWS Work closely with developers toimplement continuous delivery systems and methodologies on AWS...

  • Outreach Manager

    2 weeks ago

    Singapore PAS People's Association Full time

    As Outreach Manager, you will assist in the following:Outreach Work closely with CO to outreach to merchants/ hawkers/ heartland enterprises to join the CDC Voucher scheme. Coordinate meetings and briefings/trainings for merchants and GRLs on the use of CDC Voucher system. Gather human interest storiesFinance Handle payments related to CDC voucher...

  • Partnership Associate

    2 weeks ago

    Singapore PALO IT SINGAPORE PTE. LTD. Full time

    WHO WE ARE:PALO IT is a global innovation and software development company dedicated to helping organizations _craft _tech as a force for good _. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16...

  • Associate, Specialist Application Developer, EASRE, Technology

    1 month ago

    Singapore DBS Bank Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capabilityand innovation. In Group T&O, we managethe majority ofthe Bank's operational processes and inspire to delight our business...

  • Client Solutions Associate

    2 weeks ago

    Singapore FactSet Research Systems Full time

    Client Solutions Associate ( Singapore - July 2024)ABOUT FACTSETFactSet creates data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial investment decisions. We combine hundreds of databases from industry-leading suppliers with...

  • Guest Experience Associate

    2 weeks ago

    Singapore HMLET CENTRAL PTE. LTD. Full time

    About the jobHabyt is the largest flexible housing company globally, with a mission to provide access to housing anywhere, for everyone. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living concept. Our portfolio has reached 30,000 units in more than 50 cities spread across 3...

  • Associate Engineer

    2 weeks ago

    Singapore PERSOLKELLY Singapore Full time

    Responsibilities: Oversee the deployment of hardware devices such as laptops, desktops, Teams phones, and company mobile phones for office users. Take charge of software licenses, ensuring their acquisition and maintenance are uptodate. Provide system administration and helpdesk/desktop support to endusers, helping to address their technical concerns...

  • Guest Experience Associate

    2 weeks ago

    Singapore HMLET CENTRAL PTE. LTD. Full time

    **About the jobHmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost effective and hassle-free accommodation solution. Backed up by Sequoia Capital and Burda Principal Investments, and as part of the Habyt group, we are the coliving operator with the largest global presence. We change the...

  • Outreach Manager

    2 weeks ago

    Singapore People's Association Full time

    What the role is As Outreach Manager, you will assist in the following:Outreach Work closely with CO to outreach to merchants/ hawkers/ heartland enterprises to join the CDC Voucher scheme. Coordinate meetings and briefings/trainings for merchants and GRLs on the use of CDC Voucher system. Gather human interest storiesFinance Handle payments related to CDC...