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Assistant Manager, Client Relations

4 weeks ago

Singapore ALLIUM HEALTHCARE (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Purpose

The Assistant Manager, Client Relation, is responsible for working with

prospective clients and their families to identify their needs, introduce services

of Allium Care Suites and Care Studio to meet their needs and ensure a smooth

and seamless service entry process.


This role is results-driven and will actively seek out and engage prospective

customers as well as existing customers seeking to transition through our new

nursing home and Care Studios.


This position will achieve agreed occupancy rates and implement strategies to

improve customer engagement and referrer engagement in order to maximise

revenue.


Scope


Essential Functions

  • Build valued and trusted relationships with prospects and clients and referrers.
  • Ensure that individuals and families are provided with up to date information regarding care solutions and lifestyle options that are on offer.
  • Identify potential sales opportunities and referral partnerships locally
  • Manage sales pipeline including forecasting, nurturing and reporting,
  • Support the operation teams by referring leads to the relevant team (as and when they occur), maintaining key relationships, by promoting relevant services to new/ existing clients.
  • Support marketing initiatives by gathering local market information and knowledge, organising events, campaigns and liaising with community bodies, hospitals, etc. to develop communication lines for families who are considering aged care placements
  • Respond to the needs of residents, families and visitors by providing assistance (e.g., engaging professional teams to conduct assessment or attend to care needs, arrange transport, medical escort, etc).
  • Handle visits to the facilities and may be required to host visitors.

Inventory System (Non-Clinical Items)

  • Timely update for the supply/consumables received / issued / transferred and neatly arranged in the store or assigned location(s).
  • Ensure all non-clinical items in the store are appropriately arranged and labelled.
  • Monitor and maintain required inventory level.
  • Coordinate, monitor and replenish available (quantity on hand)
  • supplies, materials, in the store to meet operational needs.

Other Daily Duties

Duties, responsibilities and activities may change at any time with or without notice.

  • To follow up on clients’ enquires on the bills
  • Any other ad-hoc duties assigned

Tell employers what skills you have

Coaching
Microsoft Office
Hospitals
Interpersonal Skills
Customer Engagement
Relationship Management
Advising Clients
Communication Skills
Customer Service
Hospitality

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