Outbound Service Call Customer Service Assistant

1 day ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Outbound Service Call Representative (No sales/telemarketing, purely a Service call)


Role Overview:

Our client is seeking dynamic and customer-focused individual to join their team as an Outbound Service Call Representative.


The primary responsibility of this role is to deliver a positive and professional customer experience while adhering to service standards.

The ideal candidate should have a passion for excellence and the ability to thrive in a fast-paced environment.


Key Responsibilities:

• Conduct outbound service calls to provide a professional and exceptional customer experience.

• Resolve customer queries and requests efficiently while meeting service level agreements and turnaround standards.

• Perform necessary ancillary tasks to ensure the seamless completion of each customer interaction.

• Engage proactively in processing and administration tasks, ensuring accurate and timely execution.


Required Qualifications:

• Demonstrated experience in conducting outbound calls and providing excellent customer service.

• Proven ability to meet service levels, handle customer requests, and adhere to turnaround times effectively.

• Strong organizational skills to handle ancillary and administrative tasks.


Preferred Skills and Experience:

• Minimum 1 year of experience in customer service, telemarketing, or call centre operations.

• Exceptional communication skills and the ability to handle high call volumes.

• Adaptability to work effectively in a fast-paced environment.


To apply, please email your resume in MS Word format to jackieng@recruitexpress.com.sg indicating in your CV the following information:


Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.


Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599


Tell employers what skills you have

Outlook
Microsoft Office
Customer Experience
Customer Interaction
Interpersonal Skills
Customer Care
Administration
Service Level
Customerfocused
MS Word
Adaptability
Communication Skills
Team Player
Customer Service
Service Excellence

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