Service Delivery Manager
1 month ago
Responsibilities
Direct Responsibilities
· Incident Management
· Release and Change Management
· Audits
Team Responsibilities: Indirect Contribution
· Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps
Technical & Behavioral Competencies
Mandatory skills and behavior competencies
• Strong critical thinker with problem solving aptitude.
• Good written and oral communication skills
• ITIL certification
• Excel / Power BI
Optional Skills
• hands-on experience on any coding language
Specific Qualifications (if required)
Qualification & Experience:
• Bachelor’s Degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering
Optional Experience
• Experience in Banking industry
Tell employers what skills you have
Oral Communication Skills
Change Management
Inventory
Software Engineering
Problem Solving
IT Operations
Project Management
Problem Management
Audits
Banking
Excel
Customer Satisfaction
ITIL
Power BI
Incident Management
Service Delivery
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