Service Delivery Manager
4 weeks ago
- Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
- Define, scope and sell our professional services portfolio
- Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
- Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
- Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
- Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
- Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering
We’re excited about you if you have:
- Several years experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
- Excellent experience in leading scoping, selling and delivering large scale, data driven projects
- Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
- Strong foundational knowledge of working within the IT domain
- Excellent knowledge of software implementation and project/program management methodologies
- Self-starter mentality and collaborative problem solver
- Strong verbal, written and presentation communication skills
- Excellent analytical skills
- Project Management related certifications
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