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Junior Support Analyst

1 month ago

Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are looking for L1/L2 Junior Support Analyst to join a fast growing software company in Singapore

  • Salary up to $4,000 + AWS + Performance Bonus
  • Permanent position, great working culture and environment
  • Opportunity to handle FinTech/Trading platform related applications


Responsibilities:

  • Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
  • Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.


Requirements:

  • 1 year of application/operations support experience
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Experience with some programming languages (HTML, JAVA) will be an added advantage
  • Comfortable to work on rotating shifts (24/7 operations)


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Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781


Tell employers what skills you have

Troubleshooting
Ticketing
Customer Support
ITSM
Root Cause Analysis
Information Technology
Problem Management
Application Support
Communication Skills
Java
Incident Management