Front Office Manager

1 month ago


Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time
Roles & Responsibilities

Responsibilities:

  • Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge
  • Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
  • Controls any rebates/allowances issued through the departments
  • Controls manpower planning for the departments
  • Help and support the Director of Rooms, and Executive Housekeeper with the FLHSSE audit
  • Handle all guest complaints and comments relating to the department tactfully
  • Initiates, implements and monitors processes and procedures to ensure consistently high standards
  • Controls and optimizes departments profit maximizing revenue and minimizing costs
  • Strengthens our brand to establish a solid foundation to grow our business and acquire new customers
  • Ensures up to date knowledge of areas through “hands on” involvement; regularly assisting in undertaking duties to maintain high standards

Requirements

  • Minimum 5 year of experience working in a 5-star hotel environment
  • A minimum of 3 years of Front Office experience in a luxury hotel
  • Strong commands for MS Office products, Hotsos, Rex, GoConcierge, and PSMS
  • Must hold exceptional guest relations skills and be able to adapt and manage in a dynamic, multi-cultural environment both in terms of guests and staff

Tell employers what skills you have

Coaching
Leadership
Manpower Planning
Housekeeping
Inventory
VIP
Property
Administration
Guest Relations
Telecommunications
Communication Skills
Customer Satisfaction
Decision Making
Audit
Hospitality
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